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8.9

Spot Score

SuiteCRM - CRM Software

SuiteCRM Reviews in April 2025: User Ratings, Pros & Cons

Efficiently manage customer relationships and data.

4.3

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SuiteCRM Reviews & Ratings

4.3

Very Good

Based on 91 ratings & 109 reviews

Rating Distribution

Excellent

(79)

Very Good

(23)

Good

(4)

Poor

(2)

Terible

(1)

Expert's Review

SuiteCRM has consistently proven itself as a robust and cost-effective solution for businesses looking to enhance their customer relationship management processes. Its open-source nature is a standout feature, offering unparalleled customization options that cater to the specific needs of companies across industries. The platform is packed with useful ...Read more

SuiteCRM pros and cons

  • Intuitive and user-friendly, making it easy to set up dashboards and manage tasks with little technical expertise.

  • Highly customizable with open-source capabilities, allowing businesses to tailor the system to specific needs.

  • Cost-effective solution, available for free with no license costs, making it appealing for small businesses and startups.

  • Comprehensive tool for managing sales, marketing, lead generation, and customer support in one platform.

  • Outdated and less modern user interface (UI), which many users find unattractive and not intuitive enough.

  • Mobile version is either unavailable or problematic, limiting accessibility and usability on the go.

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Showing 41-50 out of 109

07/25/19

4.5 out of 5

SuiteCRM Review.

What do you like best? What i like about the SuiteCRM is mainly their loyalty program. It is easy to customize and it never fails you. You are also able to store customers profile which makes customer issues more easier since you have their profiles. What do you dislike? There is nothing that i dislike about the Recommendations to others considering the product: For a loyalty program and enhancing your relation with your customers try SuiteCRM. What problems are you solving ...

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07/24/19

4 out of 5

A free CRM to manage your business

What do you like best? I love how easy Suite CRM is to implement, from features such as managing interactions with clients to keeping all your clients contact information to one place. You can fully scale your business using Suite CRM ! What do you dislike? I dislike how basic it is you have to get a developer in order to fully utilize Suite CRM ! it can be a burden especially coming from different CRM such a Salesforce or HubSpot ! Recommendations to others considering the ...

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07/23/19

5 out of 5

The best customer relationship management tool

What do you like best? SuiteCRM is absolutely free and hence you do not incur any costs in using it. It has various options which make it more complete as compared to other software. You can easily track the calls of your clients and easily enhance your customer versatility using this software. The software improves the communication with your clients especially using its survey option which enables you to collect information about loopholes experienced by customers in using your ...

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07/16/19

4.5 out of 5

SuiteCRM everything you want in one package

What do you like best? I like it for the simple reason that it adapts easily according to our needs, SuiteCRM offers us a wide variety of completely feasible tools to manage and strengthen the relationships with our clients, besides this solution is with open code and has no limitations whatsoever. What do you dislike? It costs a lot to adapt to the system since it is not so easy to integrate, everything else works correctly. Recommendations to others considering the product: I ...

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07/16/19

4 out of 5

SuiteCRM review

What do you like best? SuiteCRM has helped us improve how we manage our customer service. Now we can use the software to manage how our customer service interacts with our website visitors. We are now receiving a positive feedback when we ask our customer how our support team is. It is easy to integrate with other softwares that I am using. What do you dislike? The free package does not have all the features that we use. I wish they can release all the features even for the free ...

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07/13/19

5 out of 5

Good CRM with quite affordable price.

What do you like best? Suite CRM is good and user-friendly CRM, Previously I was using sales-force CRM and I found it difficult to use suite CRM for few days in the beginning then I find it normal and now I am using suite CRM from almost last one year and I am pretty happy with it. I am able to generate desired reports without any issue get better overview of campaigns and can set task and follow-up for the hot leads. Overall as compare to its price it delivering more than my ...

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07/13/19

4.5 out of 5

the most effective solution to manage your business.

What do you like best? I like it for the simple reason that it adapts easily to any type of business, has a very coda interface and fully customizable with open source, and free and without limitations. It is one of the best tools for interacting with our customers as it has functions for increased production in sales, I can also track calls thanks to the versatility of customer management. What do you dislike? It takes a lot to be able to install it and it takes a long time to ...

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07/11/19

4.5 out of 5

very useful and customizable.

What do you like best? I really like SuiteCRM for the simple reason that you offer me wonderful tools at a good price, improve relations with our customers, increase the value of the received finances, since it allows us to know what the client wants and needs to satisfy their needs . What do you dislike? At the beginning it was difficult for us to handle each tool, but we are already familiar with it easily. Recommendations to others considering the product: I highly recommend ...

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07/10/19

4.5 out of 5

SuiteCRM Reviews

What do you like best? CRM Suite is the excellent tool in creating tools to interact with your clients. In addition it has complete free licensed version. The app also help in customers’ management. Finally you can carry out surveying with the same application. What do you dislike? The CRM Suite is free but its version is complicated and obsolete to apply in your system. I recommend we have a mobile version of the CRM Suite. Recommendations to others considering the product: ...

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07/08/19

4.5 out of 5

SuiteCRM Reviews

What do you like best? I like SuiteCRM because it help in tracking calls of the clients. Also it has totally free and wide option. Thanks to the SuiteCRM I can be able to enhance versatility of the customers. Furthermore I can be able to communicate well with my clients without any hitches this increases my sales and income. What do you dislike? SuiteCRM is abit complicated to operate more so to the new users. It take a lot of time to load and thus wastage of energy this way many ...

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