SuiteCRM Reviews in April 2025: User Ratings, Pros & Cons

The only CRM software that we trust

PROS & CONS What are the best aspects of this product? There is a lot to like about SuiteCRM. It is an open-source and it has all the features that most companies need. It offers a great way to stay connected with your clients. It also allows you to gather information about your market through surveys. What aspects are problematic or could work better? The installation process is more complex than we expected. The software is a little outdated. We wish it comes in a mobile version ...

All-in-one CRM solution

PROS & CONS What are the best aspects of this product? SuiteCRM allows for effective record management and client communications. It is an open source solution that performs as well as other CRM tools on the market. What aspects are problematic or could work better? We would have a better experience with a more modern and straightforward interface. We would also love to use a mobile version of SuiteCRM. What specific problems in your company were solved by this product? SuiteCRM ...

Great features and integrations

PROS & CONS What are the best aspects of this product? SuiteCRM has all the features that we are looking for in a lead management software. It also has several great integrations for automating sales force and marketing, managing client relations, and gathering analytics data, among others. What aspects are problematic or could work better? I have nothing to dislike about the software itself. It works well and has a great interface. I only wish their support team would be more ...

SuiteCRM has a lot of great features

PROS & CONS What are the best aspects of this product? SuiteCRM is a comprehensive and user-friendly tool. It serves as the database for all our contacts and makes the management of our customer communications easier. What aspects are problematic or could work better? The process of transitioning from another CRM software can be quite challenging and requires the presence of a developer in the team. What specific problems in your company were solved by this product? SuiteCRM has ...

Versatile and open source

PROS & CONS What are the best aspects of this product? SuiteCRM is an open-source software that provides users with many options for customization. It is a great tool for managing customer support services, marketing efforts, and sales processes. It matches the needs of most companies and has a positive impact on the user and role management. What aspects are problematic or could work better? We would have a better experience with this software if they would improve its UI design ...

Excellent and cost-friendly solution

PROS & CONS What are the best aspects of this product? We are able to deliver the results we want with SuiteCRM. It allows us to manage tasks, follow up on leads, and gain full visibility of our campaigns. It is also very easy to use. In fact, I learned to navigate its way faster than our previous solution. It works well for us and I am satisfied with its performance so far. We get what we pay for and even more. What aspects are problematic or could work better? We like SuiteCRM as ...

Great CRM software

PROS & CONS What are the best aspects of this product? SuiteCRM helps us provide better customer service and improve our sales and marketing strategies. It helps us get the most out of email marketing and lead capture pages. It also allows us to gain insights into our market through satisfaction ratings. As a result, we are getting more regular clients as well as prospective ones. What aspects are problematic or could work better? We sometimes encounter issues with regard to ...

Very little tech documentation

What do you like best? It's open source, free. The UI out of the box is pretty easy navigate. It's also nice that you can customize all your default modules with the studio tool. What do you dislike? - challenging to build with because there is so little tech documentation. The user modules are not really built for scale or security. I found it really frustrating to try and get more out of the CRM when there is very little documentation. What problems are you solving with the ...

Una herramienta poderosa para una Mipyme

What do you like best? Es sencilla de usar y es customizable. El hecho de contar con un constructor de módulos y un studio para modificar las características nativas permite la adecuación inmediata al negocio. Las integraciones nativas también son un diferencial. What do you dislike? Hasta el momento, los add-ons ofrecidos en la pagina oficinal son muy caros para LATAM, lo que hace con que desarrollemos cosas por nuestra cuenta. Recommendations to others considering the product: ...

Good open source CRM system

What do you like best? We can easily create a new fields with any data type and put any fields inside edit, list and detailview via studio. - Hook concept is awesome. - Easily generate dynamic reports and no need to assist another one. What do you dislike? - Need to improve the UI - Sometimes email module is taking long time to load the emails from servers - Should be fast loading Recommendations to others considering the product: SuiteCRM needs to focus on UI ...