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8.9

Spot Score

SuiteCRM - CRM Software

SuiteCRM Reviews in April 2025: User Ratings, Pros & Cons

Efficiently manage customer relationships and data.

4.3

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SuiteCRM Reviews & Ratings

4.3

Very Good

Based on 91 ratings & 109 reviews

Rating Distribution

Excellent

(79)

Very Good

(23)

Good

(4)

Poor

(2)

Terible

(1)

Expert's Review

SuiteCRM has consistently proven itself as a robust and cost-effective solution for businesses looking to enhance their customer relationship management processes. Its open-source nature is a standout feature, offering unparalleled customization options that cater to the specific needs of companies across industries. The platform is packed with useful ...Read more

SuiteCRM pros and cons

  • Intuitive and user-friendly, making it easy to set up dashboards and manage tasks with little technical expertise.

  • Highly customizable with open-source capabilities, allowing businesses to tailor the system to specific needs.

  • Cost-effective solution, available for free with no license costs, making it appealing for small businesses and startups.

  • Comprehensive tool for managing sales, marketing, lead generation, and customer support in one platform.

  • Outdated and less modern user interface (UI), which many users find unattractive and not intuitive enough.

  • Mobile version is either unavailable or problematic, limiting accessibility and usability on the go.

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Showing 11-20 out of 109

O

Otho

07/30/21

5 out of 5

All-in-one CRM solution

PROS: SuiteCRM allows for effective record management and client communications. It is an open source solution that performs as well as other CRM tools on the market. CONS: We would have a better experience with a more modern and straightforward interface. We would also love to use a mobile version of SuiteCRM.

O

Otho

07/30/21

5 out of 5

All-in-one CRM solution

PROS: SuiteCRM allows for effective record management and client communications. It is an open source solution that performs as well as other CRM tools on the market. CONS: We would have a better experience with a more modern and straightforward interface. We would also love to use a mobile version of SuiteCRM.

M

Mireille

07/20/21

5 out of 5

Versatile and open source

PROS: SuiteCRM is an open-source software that provides users with many options for customization. It is a great tool for managing customer support services, marketing efforts, and sales processes. It matches the needs of most companies and has a positive impact on the user and role management.

M

Mireille

07/20/21

5 out of 5

Versatile and open source

PROS: SuiteCRM is an open-source software that provides users with many options for customization. It is a great tool for managing customer support services, marketing efforts, and sales processes. It matches the needs of most companies and has a positive impact on the user and role management.

AU

Anonymous User

06/29/21

5 out of 5

"Open Source Cloud Based CRM Module"

What do you like best about SuiteCRM? Advanced user and role management feature. Security and System Settings. What do you dislike about SuiteCRM?

AU

Anonymous User

06/29/21

5 out of 5

"Open Source Cloud Based CRM Module"

What do you like best about SuiteCRM? Advanced user and role management feature. Security and System Settings. What do you dislike about SuiteCRM?

R

Rickie

06/02/21

5 out of 5

Excellent and cost-friendly solution

PROS: We are able to deliver the results we want with SuiteCRM. It allows us to manage tasks, follow up on leads, and gain full visibility of our campaigns. It is also very easy to use. In fact, I learned to navigate its way faster than our previous solution. It works well for us and I am satisfied with its performance so far. We get what we pay for and even more.

R

Rickie

06/02/21

5 out of 5

Excellent and cost-friendly solution

PROS: We are able to deliver the results we want with SuiteCRM. It allows us to manage tasks, follow up on leads, and gain full visibility of our campaigns. It is also very easy to use. In fact, I learned to navigate its way faster than our previous solution. It works well for us and I am satisfied with its performance so far. We get what we pay for and even more.

W

Winnifred

02/22/21

5 out of 5

Great experience with SuiteCRM

PROS: With this software's survey features, we gain a better understanding of our client's needs. It helps us assess our services and identify improvement points. It also has features that allow us for easy tracking of calls and sending product notifications. On top of it all, this software can be used free of charge.

W

Winnifred

02/22/21

5 out of 5

Great experience with SuiteCRM

PROS: With this software's survey features, we gain a better understanding of our client's needs. It helps us assess our services and identify improvement points. It also has features that allow us for easy tracking of calls and sending product notifications. On top of it all, this software can be used free of charge.