SugarSync Reviews in February 2025: User Ratings, Pros & Cons

Terrible Customer Service

What do you like best? When the service worked it was just okay. We had issues with syncing across all computers. What do you dislike? Our files were never up to date across all of our business computers and when I went to cancel our account a year ago to move to another service, they never canceled the account. This year they charged me almost $700 for not using their service then said it would be up to 45 days to get it refunded. Al this after waiting to get through to a customer ...

It syncs, it syncs always, it syncs!

What do you like best? I have been using SugarSync for over 5 years. Sugarsync has without problems synced towards 3 different PC, on mac, 4 different mobile phones, android tablet. And my files are there - no matter on which unit I search for them. I simply haven't got any syncing problem - but I do have my files. :-) What do you dislike? Not really dislike but this thing with sync, cloud directories etc is a bit complicated to get the grasp of. So when I help colleges, ...

Does the Job. Magic Briefcase is Nice.

What do you like best? The Magic Briefcase is nice to have. Just drop files in it on your desktop and those you're sharing with have access too. What do you dislike? Takes a long time to load. Software feels clunky and outdated. Recommendations to others considering the product: There are many options for file sharing. I tend to prefer other simpler web based systems rather than Sugarsync. What problems are you solving with the product? What benefits have you realized? ...

Cloud storage that's easy to use and access

What do you like best? Easy to use -- files are easily transferred from computer to cloud and vice versa. Also easy to access from any computer -- just login to the site directly. What do you dislike? It would appear that when I'm using the desktop application, I'm not able to directly access my SugarSync files through Finder unless I had previously downloaded them to my computer. What problems are you solving with the product? What benefits have you realized? It makes file ...

Realtime downloading for transcription

What do you like best? I like that you can work in realtime - especially when having an immediate turnaround on the audio, you can be working and downloading the audio immediately to keep going, not having to go back and forth re-downloading the audio. What do you dislike? It was glitchy. Set up was cumbersome and somewhat confusing. Recommendations to others considering the product: Take your time setting it up and explaining it to the people using it. What problems are you ...

Great Storage Capacity Mediocre Interface

What do you like best? This service allowed for varying levels of storage usage and syncing over multiple devices with a high level of control - different folders could have different sync options. What do you dislike? I hated using the interface: Online access was cumbersome and the ap for smart phones and tablets was worse. While the system created a local folder that was easy enough to access/streamlined to your operating system, it did no good when trying to access files that were ...

SugarSync Review

What do you like best? Easy to maneuver throughout the program, especially easy to drag multiple items into a folder at one time. What do you dislike? The program crashed on my law firm and it was a hassle to recover the files. Recommendations to others considering the product: Be sure to have everything backed up in case of a crash, however it is still a good company/product. What problems are you solving with the product? What benefits have you realized? Organization and ...

SugarSync a great cloud option for small businesses

What do you like best? SugarSync allows our team to easily work off a single file structure in the cloud. Management controls the main account and is able to select which folders to share with users. We all work remotely so this is a perfect alternative to an in-office network. Tablet and mobile platforms are user friendly and make pulling up files on the go a simple task. What do you dislike? Some users experience difficulties getting SugarSync to cooperate with their system. One ...

Works as expected!

What do you like best? -Any folder on your computer can be synced, unlike Dropbox, which requires you to put any files to be put in the cloud into the Dropbox folder. (You can also sync your Dropbox folder to SugarSync, which is fun.) -Is free. You also get more free storage space from SugarSync (5G, I think) vs 2G from Dropbox. However, when signing up on SugarSync, you really have to search around for that free option since they really push the paid account. What do you dislike? ...

The best way to backup constantly with little work

What do you like best? I like that SugarSync backs up any folder that I select automatically. I and most of the staff here, have SugarSync running always. Unlike Google Drive, where I can still back up anything I want into a single Drive folder, SugarSync uploads multiple folders without me having to do any extra organizing. The set up is extremely simple and the amount of storage they offer makes it easy for all of us to upload as much as we would like. It is great that I can access ...