SugarCRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

SugarCRM is very usful and effective

What do you like best? It represents excellent value for money and does everything that needs to be done. What do you dislike? We have gotten used to it and use it very heavily What problems are you solving with the product? What benefits have you realized? We use it heavily in our customer support center to record all our interactions. We have also integrate dit with Quickbooks so we have a common customer database in the company. All our order shipment data is in Sugar so ...

Most customizable and great for tracking sales process

What do you like best? SugarCRM is a great application for marketing emails that help us in trackinging our sales process more faster. This application is so easy to use just because of its user-friendly interface. We have been using the SugarCRM software for the sales and marketing purposess because it has the great ability to customization’s that allow us to make everything that we want to appear on any screen.SugarCRM has been around a long time and has become a mature CRM with all ...

We use it for patient support programs

What do you like best? It is easy to use. Easy to train the users What do you dislike? The reporting module and the dashboards customization What problems are you solving with the product? What benefits have you realized? the automated reminders are the best

Simple and efficient

What do you like best? It is a CRM that has covered the needs we had in the company. It is an easy to use and manage CRM. What do you dislike? The price, although not the most expensive CRM, is a large investment that sometimes makes investors nervous. What problems are you solving with the product? What benefits have you realized? We are still in the Business version, but soon, we will upgrade to the Sugar Sell version in order to use SugarBPM and define our own business flows

An Extremely Customizable CRM

What do you like best? What I like best about SugarCRM is the fact that you can tailor it to your business. My company has many different types of verticals and many different personas, being able to capture information for each of them is important to us. Being able to have multiple tabs for each person with custom fields is the best! What do you dislike? What I dislike most is their lack of through documentation, a lot of my learning of the software was trial and error. I also ...

SugarCRM good but not great yet

What do you like best? The mobile app is the highlight of SugarCRM. The contact and account search for a large database works great. The ability for easy adding of a customer and information on mobile or desktop is powerful. What do you dislike? The CRM has been built to open and they need to focus on making the common actions easier to do. The dashboard is limited, needs a better reporting dashboard. Email campaigns and templates have not been updated in years. Need a default ...

SMB First CRM - Sugar Did the Trick

What do you like best? Sugar Sell was easy to imple.ment and fairly intuitive to use. Our CRM inexperienced team took to Sugar Sell very quickly. What do you dislike? It's a CRM, so in order to be effective, requires that you use it. As with all CRMs, the challenge is getting team members to update. Sugar is not automatic, so does require effort on the part of the user. Recommendations to others considering the product: Great option for SMB. Can't speak to larger orgs, but ...

la mejor solucion como fuerte de ventas

What do you like best? me gusta que es una herramienta que nos ayuda a resolver los problemas del día a día y hace que nuestro tiempo de trabajo rinda mas y sea mas eficiente, puedes manejar lo como oportunidades de venta hasta tu agenda puedes consultar llamadas, citas poner notas en mi casa de visitas a obras o clientes y querer tener un antecedente fotográfico se puede hacer también, mejora la organización interna de trabajo y hace eficiente la asignas-ion de responsabilidades. What ...

Sr. Project Manager

What do you like best? I like the flexibility and ease of being able to stand up the out of the box sales tools. What do you dislike? The naming convention and some of the functionality of the subpanels. What problems are you solving with the product? What benefits have you realized? The entire client experience

System is user friendly

What do you like best? the multiple fields you can use and manipulate What do you dislike? The cost of the system can be pricey but we are What problems are you solving with the product? What benefits have you realized? It has helped track data for our company for over 5 years