SugarCRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Cheaper and High Customization If You Know PHP

What do you like best? Simplicity of the layout, has all of the basics, and the ability to customize easily helps you mold it to suit your business needs What do you dislike? A bit clunky and it isn't as sleek out of the box or user-friendly as some fo the higher priced software Recommendations to others considering the product either keep it simple and cheap or have someone that knows PHP. Otherwise, you might as well pay the costs up front with different CRMs. We don't really have ...

Customisable Open Source CRM

What do you like best? The inbuilt module builder is very easy to use, but a very powerful tool. The module builder makes it easy to customise SugarCRM in many ways. You can amend the existing modules or create your own based on the existing modules, making the possibilities almost endless. The additional power this gives the system can no be overstated. The ability to customise isn't just limited to the backend of the system however. Each user can customise his own display and layout ...

Powerful, Customizable Software for Tracking Relationshipos

What do you like best? Sugar's customizability is a real asset to our business, because we are able to modify our approach (both macro and micro to sales without being inhibited by the inability of our CRM system to keep up. In that same vein, the levels of reporting in Sugar gives us the ability to see our sales funnel from many different angles. What do you dislike? The lack of direct linking with Outlook is a struggle for our salespeople. The plugin is good in theory, but in reality ...

Sugar CRM does the job effectively without much distraction

What do you like best? I love Sugar CRMs easy to navigate home dashboard. I'm able to schedule calls, meetings, follow ups and view them right on my desktop, as well as see any new accounts created, contacts added. I also really enjoy the robust search feature so I can always pull up what I'm looking for, even if I don't remember a name. I can search by company, email, first name, or last name. Very easy to use. What do you dislike? I don't like the latest update, as they changed ...

Sugar CRM has helped track and manage our sales pipeline

What do you like best? Ease of use, cloud-based option and the ability to create and convert Leads to Opportunities. Being able to create and track Leads separately from actual Opportunities allows management to more accurately assign probability to each opportunity. What do you dislike? Creating custom reports can be cumbersome. It would be nice to be able to extract data as of a certain date. For example, extract data to see all opportunities and their status 12 months ago and ...

Good CRM - Self hosting on a Windows/SQL stack.

What do you like best? Sugar is highly customizable and the option to self host is not available by a lot of other providers. We are able to synchronize a lot of information from our ERP and other business software easily through direct access to the SQL database. With a cloud version, we would have to write code utilizing their API to synchronize everything. Building that out would have been a lot more costly for us. From an Admin and user perspective, the software is very intuitive ...

Tremendous Power and Potential with an incredible amount of tech support needed

What do you like best? I like the power and complete flexibility to build a CRM from the ground up. What do you dislike? The learning curve is a bit steep. However, it's hard to say that it would be any worse than other full-fledged CRM systems. The biggest problem is that customization will take a team of programmers to make it user-friendly and suited to your exact needs; assuming that your needs are more complex than a glorified rolodex. You can expect it to cost similar to a ...