SugarCRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Sugar CRM

What do you like best? It's interactive with other coworkers. Makes trouble resolution much easier. It's like a social media platform at work, which is current with IT trends these days. What do you dislike? I found it hard to setup a dashboard and pipeline. It is also difficult to pull reports from. Recommendations to others considering the product Youtube how to setup your dashboard. Have someone who is familiar with the platform show you how to use it. There are several ...

SugarCRM offers a flexible platform with powerful features

What do you like best? There are several things that I really like about SugarCRM: * It is web based, allowing me to access it on any internet connected device * It is easy to customise the fields I use to capture data, and the layouts of those fields in the browser * The interface is intuitive and easy to use. * There is a lot of flexibility with SugarCRM via customisation What do you dislike? I don't have much in the way of dislikes: * Not all modules are uniform, some ...

Best way to keep track of Meeting Notes!

What do you like best? I love the ability to create multiple tabs and bring in information from Outlook Meetings, while having the ability to output directly into the other Office applications! The UI is clean and professional and it has a great mobile integration via the App available in Google Play! What do you dislike? There really are not many things not to like about this piece of software. I guess the only negative is that creating and managing multiple Notebooks, each with their ...

My relaible platform!

What do you like best? From my personal user view - It is very easy to use, easy to customise. The mobile app is fantastic, it also has offline connection. I have the information readily available when I need. The whole company uses it so every interaction with my customers is logged! The outlook plugin with Sugar gives me an intelligence panel within my Outlook so I know who the person is that is emailing me, any active opportunities or cases etc all within Outlook - I don't have to ...

My Personal Experience - having used Siebel (twice), Dynamics, Salesforce (3 times)

What do you like best? SugarCRM is a general purpose CRM than can easily be honed to fit any organisations purpose. It is not constrained and gives the end client all the control. Highlights are; - Flexibility at any user level - a tool for those using it - Flexibility in design - CRM that works the way you want it to - Flexibility in deployment model - SaaS, Hosted or Onsite - you choose - Hint - Relationship Analytics - REST API - easily integrates - Strong ...

Using Sugar to manage day to day activities

What do you like best? I manage over 150 accounts and I rely on Sugar to record my daily activities, upcoming tasks and events, scheduled meetings/calls and opportunities. Sugar is fairly easy to navigate around which is great since I typically need stored information quickly. I simply enter in the account I want information about, open it up in Sugar and I can see all my past activities and notes and upcoming ones as well all laid out in one easy to read web page. I can also run ...

Simple, Customizable, and Powerful CRM

What do you like best? In general the platform is so flexible and customisable, and this is probably one of its key benefits, compare with other CRM solutions. You can adjust it to your business needs (no coding needed. You can use Module Builder or Sugar Studio to personalise the platform creating new modules, custom fields, etc. Everything included in the commercial versions. Also SugarCRM provides the freedom to deploy it in a manner that best suits your needs (on-premise, public ...

An excellent CRM solution to conforms to the needs of your business.

What do you like best? We picked Sugar because of the flexibility of the platform. It is a not an "out of the box" solution like the leader (mkt share in the CRM space. What do you dislike? It does take time for certain issues to get resolved although many people (over in one case years are requesting the same resolution of an issue(s Recommendations to others considering the product (1 Be willing to do a large amount of "up-front" work prior to even thinking about configuring ...

Amazing CRM Lead Management

What do you like best? The Lead Management System. Importing Emails by configuring Inbound Email Accounts. Reporting and Charts feature. Teams and Roles management Access control even at field level. What do you dislike? Campaign Management System. Email Management System. No Tool available for the creation of Package for some specific customization. Recommendations to others considering the product Highly Recommended. One of the best CRM for Lead Management, ...

Excellent CRM With Outstanding Customization Options

What do you like best? It is so flexible and customizable there is very little you can't do with it. Also the fact that you can self host (not possible with many if not most other CRM systems is very important for us – having the data on our servers give us more options for customization and integration. What do you dislike? We depend on some third-party add-ons to extend the functionality of SugarCRM, and there is almost always a lag between a new release of SugarCRM and the ...