SugarCRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

The best approach in keeping track of Meeting Notes!

PROS & CONS What are the best aspects of this product? I like being able to make more than one tab. I like how you can bring in info from Outlook Meetings. It gives you the ability in to ouput straight into other Office apps. UI is crispy clean. What aspects are problematic or could work better? There's not a lot to favor with this software. The only downside with it has to do with making and ealing wiht more than one Notebook. Each contains their own security requirements. They can ...

So sweet in using this. Plus it's user-friendly!

PROS & CONS What are the best aspects of this product? I like how the CRM platform works. It's been useful for day-to-day operations. My team is utilizing it regularly. It enables us to work together with our office partners in real-time. What aspects are problematic or could work better? Its pre-installed e-mail features comes with a ton of flaws. It's hard to explore those who are used to e-mail platforms that are completely functional. There's no option for modifying HTML ...

Great CRM Platform, Modern UI, Unviraled customization ability

What do you like best? Love the ability to host the application directly with Sugar, with any hosting provider, or internally. Having access to 100% of the source code and a framework for making changes upgrade safe, dramatically reduces implementation time. Building new business objects and relationships is so easy that I use Sugar as a platform for what would be considered non-traditional uses of CRM. Whenever you build a new component, you automatically get security, reporting, UI, and ...

Built with business in mind & not hell bent on 'gaming' the customer to pay more.

What do you like best? In a world where it's normal, and expected that subscription based business models will be gaming you to the 'next level' and where standard CRM functions are only part of the highest paid edition - SugarCRM is different. All editions come with Mobile, Outlook plugins and an unrestricted API. Developing on the solution is easy - it's commercial opensource built on technologies and languages that are very current. What do you dislike? The UI is a few years old ...

Having your own instance is better than using their platform online.

What do you like best? We used to use the online open-source platform, but when we did, we were at the mercy of their updates. We now run our own instance on Sugar on our servers and it works well. What do you dislike? Customization can be complicated depending on what you want to change. You can change smaller things on your own, but we use an IT team to take on the more complicated changes. Another issue for us now that we're on our own instance is developing an app -- This would ...

CRM: Great for lead management.

PROS & CONS What are the best aspects of this product? Lead management system has been great! It's able to import e-mail having inbound e-mail accounts configured. Love its reporting and charts functionality. Great management of teams and roles. What aspects are problematic or could work better? Some stuff that I dislike. Terrible campaign management system. E-mail management system isn't that great. There's a tool missing for creating a package for certain customizations. What ...

Great but could be better

What do you like best? It's very easy to use. I can manage a book of business of over 1600 customers and really feel on top of things. What do you dislike? Where I work, we filter through orders and reach out to customers who have the same interests as us. However, there are certain orders we can't call on and orders that have already been called on and I hate that I can't filter out those orders because it can take up a lot of time trying to sort through those orders. It amazes me ...

An outstanding CRM with plenty of customizations.

PROS & CONS What are the best aspects of this product? It's highly flexible. It can also be customized in a number of ways. There's very little that it can't do. It has the ability to self-host. You don't see that in a majority of other CRM systems. What aspects are problematic or could work better? We're relying on certain third party add-ons when it comes to extend SugarCRM's features. For the most part, lags are experienced between the latest SugarCRM release and update ...

Sugar sweet and easy to use.

What do you like best? I like the functionality of the CRM platform in day to day situations. My team uses it on a daily basis and it allows us to collaborate with our front office partners in real time and provides all users with a singular place to store projects and information. The collaboration ability offered by this product has cut down on time spent trying to figure out a situation and allows team members on all sides to grab work and run with it to reduce any potential downtime. ...

SugarCRM is a good solution for low cost/no cost customer relationship management.

What do you like best? For my client, the best part about SugarCRM is that it was free. This is their first implementation and it was brought into the company through the "back door". Since they didn't have a lot of expectations, it was good enough to meet their needs. What do you dislike? Support for the community version isn't the greatest, but you get what you pay for ($0.00. Integrating with Microsoft Exchange for synchronizing calendars and email is very challenging. ...