SugarCRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Overly complicated to do the simplest tasks

What do you like best? There are a lot of great features that it's very all inclusive. It can do as much as you can dream. The sales "funnel" is particularly interesting and keeps future business in top of mind. What do you dislike? I was very excited about the Sugar Platform but unfortunately it fell very flat for me. I NEEDED it to do three simple things - track sales calls, log sales, and give me reminders to follow up with clients. Unfortunately it just took too long to do any one ...

A fantastic CRM solution that can easily mesh well with your current business requirements.

PROS & CONS What are the best aspects of this product? We ended up choosing Sugar due to its flexibility. There's one thing to take note. It's never that out-of-the-box solution like that of mkt share. But it does a solid job all around. What aspects are problematic or could work better? It take a bit of time for specific problems to solved. Keep in mind that there's not a lot of folks out that request the same solutions for a single issue. What specific problems in your company ...

Using and maintaining it has never been this easy.

PROS & CONS What are the best aspects of this product? Sugar is highly intuitive. This makes it really simple to learn and utilize. Once you have an idea on its basics regarding navigation and record layouts in any module, such basics can be applicable for other data modules. A majority of changes/improvements to the system can be accomplished via a point-and-click UI. What aspects are problematic or could work better? It would be nice to include a third column within the main ...

Very configurable and programmable CRM

What do you like best? This CRM is a true CRM toolkit which can be highly configured and tweaked to your needs. Next to that it has an excellent modern API you can use to build integrations and extensions. What do you dislike? The pricing scheme has evolved that last few years and pricing has gone up. I think that is a natural effect these days when software improves, but this makes SugarCRM more suited for enterprise markets and less for the midsize markets. I believe that is where ...

My experience using this (having coming from other platforms of its class).

PROS & CONS What are the best aspects of this product? SugarCRM is basically a CRM serving a basic purpose. It can be honed to suit the needs of my organization. It's never constrained. It offers each client complete control. What aspects are problematic or could work better? It's still making the plugin options on the marketplace. Although it's not extensive as that of its market competitors. It's lacking builds that are vertically-focused. That means clients will have to find out ...

SugarCRM 7

What do you like best? - SugarCRM mobile (nice and easy interface -User Interface is consistent through out all SugarCRM 7 modules. -Like the Studio Admin to easily create new custom modules to and to easily add new fields that are specific to your business needs. -Has most out of the box modules similar to other more expensive CRM (Leads, Opportunities, Contacts and Accounts What do you dislike? - Current Report module is still the old SugarCRM module but I believe this will ...

Good potencials

What do you like best? Sugar have a huge flexibility, can be fitted on any comercial needs. If it is well setted it could be a good partner in everyday life. Actually there's a mobile version which let you operate potencially anywhere. It can help you to schedule calls and opportunities in an easy way. A pop up will advice you about the next call. Have a lot of dashes. What do you dislike? the same flexibility sometime could be a problem. If the crm is not whell fitted on yours ...

Sugar crm review

What do you like best? It has some customizable features and ok tech. I could eventually get the information I needed but it definitely took a substantial amount of time to get it. What do you dislike? Not as easy as it seemed initially. Reports are not easily pulled either nor is exporting info. You really cannot export all of the info or see an entire list at once, if you try it bogs the system down and when you select all it does not truly select all. Recommendations to others ...

A leader and a contender in the CRM market.

PROS & CONS What are the best aspects of this product? The great thing with SugarCRM is how extensive it can be in customizing its functionality. At the same time, it's a tool offering a number of plug-and-play functionality. It's also simple to utilize out-of-the-box. SugarCRM's modular setup makes things simpler for users in learning how to do things with the tool. What aspects are problematic or could work better? The tool still has some parts that belong to an older codebase. ...

Most usable CRM I’ve ever had.

What do you like best? There are other CRM’s that boast more “features” or included integration’s, and lower prices. Generally I’ve found others disappointing in real world attempts. Either limited API’s, poor user experience, or inflexible data models. Sugar has a great partner ecosystem but without being bloated and over priced. I couldn’t imagine running my business with any other CRM. What do you dislike? Self service reporting is good, but could be better. Email marketing ...