SugarCRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Excellent CRM system that's easily customizable.

What do you like best? I love how easy it is to customize the system to fit your company's individual needs. It's easy to pull data from the system into reports that can be exported to Excel for deeper analysis. What do you dislike? I don't like the way licensing works. We have quite a few users that need access to the system but not on a regular basis - maybe only once or twice a month. I wish there was an option to purchase licenses for the number of users that maybe accessing the ...

Best, most flexible CRM available

What do you like best? One of the best features of SugarCRM is the flexibility it provides. All of the customization can be done in-house which makes it a perfect fit for all types of business. What do you dislike? There are some features that lack the finesse of other, pre-made CRMs, but overall, these are minor compared to everything else. Recommendations to others considering the product Highly flexible and can be designed to meet every business need. Support from the Sugar team ...

Flexible and easy to use platform

What do you like best? I like Its flexibiliy and customisation capabilities, allowing to adapt the tool to the business needs at any time. With the right approach and the right partner you can get much more value from SugarCRM that from other systems which are not so flexible. What do you dislike? The PDF generation could be easier and there are system modules that still use the old look and feel. Recommendations to others considering the product Do not think about implementing a ...

Very customizable, but there are limits if you're not on prem

What do you like best? Unline previous CRMs, I can add fields and create workflows that have made a lot of our processes automated What do you dislike? This is more a shortcoming on my end. I'm unfamiliar with coding and we are not on-prem, so for the more complicated customizations, I have to use our Sugar partner. Recommendations to others considering the product Make sure you know what you want!!! It would not hurt to reach out to the Sugar community and find out what ...

Comprehensive, easy-to-use and quick-to-setup

What do you like best? The initial set-up was fast and easy and there's complete documentation online. What do you dislike? Account assignment strictly to 1 Salesperson only. We have customers that we can sell 2 different products and we assign a different salesperson to each product. SugarCRM allows multiple people to access a customer account but only 1 is Assigned. The security setup is a bit tricky. Recommendations to others considering the product Almost everything needed and ...

Flexible, Customizable and Trusted system

What do you like best? Very easy to configure, Code level customisations are easy, Powerful set of complete suite of modules and features at one standard cost (no hidden cost, Nice UI and app, Very strong Admin console to be able to do most on the configurations without the use of code or developers What do you dislike? No updates on Reporting and Marketing tools, No industry specific solutions, moving away from standard processes does effect speed and upgrades sometimes, Not very user ...

Good, but not quite great

What do you like best? Good bread and butter CRM features, with Salesforce-esque level of functionality but at a better price point. Very capable reporting capabilities, which are often missing in lightweight CRMs and were critical to us. Also like the tight integration with INBOX25, our marketing automation system. As our company's Sugar administrator, I see and respect a lot of the customization and workflow power in the system, which average users don't see. What do you dislike? ...

Best CRM ever - The "poor man's Salesforce.com

What do you like best? Ease of customization using the integrated Studio and Process Management tool. Excellent support staff that responds quickly and efficiently to correct things and to answer questions about use and implementation. The self study tutorials are great and the release documentation is easy to follow. SugarCRM is on a path to release new function and improve performance and correct "bugs" on a quarterly basis. We are staying current with every release, and because there's ...

SUGARCRM REVIEW

What do you like best? I think the "convert" option is a good tool. It makes it simple and easy to create and convert the Accounts, Contacts, Opportunities and Leads together. I also think the "import leads" option process is good too. It's very convenient when you have a large amount of information that you need to import right away. I think inputting the Leads is simple and easy to do. What do you dislike? Sometimes the "convert" option is a bit difficult to do and understand. Many ...

A CRM System That Temporarily Worked For Our Business

What do you like best? SugarCRM has not necessarily been my favorite CRM system, but has definitely been helpful in having everything you need in one place for our clients. It allows you to customize your dashboard so you don't necessarily have to see the uncompleted tasks or meetings of your other coworkers. What do you dislike? I personally think it is too cluttered. There are too many possible variations for how you could make SugarCRM work for your business, which in theory sounds ...