Subsplash Reviews in February 2025: User Ratings, Pros & Cons

Beware of the Cancellation Penalty

Subsplash has the unnecessary business practice of forcing you to pay a penalty fee when you cancel the service. Of course they will not tell you that. You have to give them 3 months notice before you cancel. But what if a quick change has to be made and you forgot about that? They will charge you nearly $500 just to stop their services. Not church friendly at all, and it takes resources that can be devoted to discipleship and mission in the congregations to line their pocket. Once you ask ...

Love it!

I have enjoyed using this product for my church for years. It's made it easy to watch sermons and make donations and stay informed. Thankful for my church for having this.

Unauthorized transactions

In July, I noticed that my recurring gift to my church was processed twice (without my authorization). At that point, I cancelled the recurring gift and removed the payment method. Now in August, I received an email saying thank you for my recurring gift (indeed it was withdrawn from my checking account). I checked and see that I do not have any recurring gifts set up, and I have no payment methods on my account. Also, this August withdrawal is not listed in my gift history (the last one ...

The platform is great but customer support is non-existent.

The platform itself is fantastic. The customer support is non-existent. It would be faster to code the app from scratch and publish yourself then to rely on them to make updates. Very frustrating...

lower-priced & very lacking

Subsplash is a lower-priced alternative for local churches, but it is so lacking in features as to be nearly unusable. The positives: 1. It has a wonderful chat function which creates a mini-forum for each group (home group, kitchen team, youth group, etc.) but only on mobile. 2. Sign ups for events, meals, etc. work very well. 3. Sermons can be grouped into series. The negatives: 1. The website it creates for your church looks awful, but also has almost no functionality. "Media" (where ...

"Really hard to get support"

What do you like best about Subsplash? Started out really cool. Good plans good sales pitch. What do you dislike about Subsplash? Really poor customer service or support. biggest problem is getting someone to call me back when i have issues. They require an appointment be set up online. What problems is Subsplash solving and how is that benefiting you? They arn't solving anything..... and not providing promised services.

"We got it for the app, but use it for everything!"

What do you like best about Subsplash? We first got Subsplash just because there was a good app option. We already had a website that we liked. Then we discovered that Subsplash had a much better website option than we were using (and we were paying a lot more!) We switched over quite painlessly and haven't looked back at all. We love how the Events page on our site is integrated! It automatically removes past events, making me look better at web maintenance than I am. :) It also links to ...

"We got it for the app, but use it for everything!"

What do you like best about Subsplash? We first got Subsplash just because there was a good app option. We already had a website that we liked. Then we discovered that Subsplash had a much better website option than we were using (and we were paying a lot more!) We switched over quite painlessly and haven't looked back at all. We love how the Events page on our site is integrated! It automatically removes past events, making me look better at web maintenance than I am. :) It also links to ...

Don’t recommend

Don’t recommend. I’ve been with this company for over ten years, before when they were snappages. Customer service used to be great, if you needed something done it got done asap. Now it’s pretty much non existent. All you get is I’ll forward your response onto this department or that department. There’s absolutely no follow up. I’ve been waiting for a month to an issue I’ve been having and still nothing. So we’ve decided to go with a different company for our website needs. Anyone who uses ...

"Lots of room for improvement"

What do you like best about Subsplash? Message video archive is pretty nice - we've been using it for about 6 years or so. I like that it can be embedded on our site and that users can search for key topics/passages, etc. Could use more functionality though - more flexible embed options. We're also using their Mobile App tool. Some of the features on there are nice - embedding the iCal feed, and utilizing their own message archive. Haven't gotten to preview their streaming service yet - our ...