8.9
Spot Score
Create your perfect website with ease.
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Strikingly offers a sleek and user-friendly platform for quickly creating visually appealing, mobile-optimized websites. For those seeking fast solutions, the simplicity of its drag-and-drop interface is a standout feature, enabling non-tech-savvy users to design professional-looking pages with ease. Many customers appreciate its affordability, with Pro plans ...Read more
Provides an easy-to-use interface ideal for quickly creating visually appealing, mobile-optimized websites.
Offers attractive site templates and features such as HTML embed, memberships, subscription stores, and GDPR compliance at competitive pricing for some plans.
Responsive and effective support staff, with specific team members praised for resolving issues with patience and knowledge.
Convenient for agencies and freelancers needing quick setup and edits for client websites, enhancing operational efficiency.
Poor customer service experiences, with repeated reports of slow email-only support, canned responses, and difficulty escalating issues.
Billing and refund concerns, including unexpected charges, unclear pricing, and refusals to honor refunds or adjust subscription errors.
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T
Tony
12/21/15
Can't do attitude
Absolutely consistently the worst customer service I've ever experienced, a real can't do attitude, in comparison I'll compare to Shopify who I've used consistently and their sister company ShopPad who have given me possibly the best customer service in the industry.
J
James
06/25/15
Looks good on the surface only!
I agree that the design and usability of these site is really good. However, the customer service from them is less than good in my opinion. They appear to have no other way of communicating than email! When you are trying to explain potentially complicated issues then email is not always the best option. Then every email you send, it takes them 24 hours to respond! In this day and age with free phone services like Skype there is no excuse not to talk to customers over the phone.
B
BuddyJesus
10/31/13
Good, but there's also room for improvement
Pros: the site itself is very usable. It's very easy to get a website up and running and have it look good. They actually do live up to their claims about gorgeous mobile optimized sites in minutes.Cons: A lot of the customization features require paying, but I feel like their packages are overpriced for the needs of people who want just a personal site.
