Storyblocks Reviews in February 2025: User Ratings, Pros & Cons

Their customer service is very bad

Their customer service is very bad They take a long time to respond and then disappear No real follow up with you Their plans are not cheap, so I advise them to spend more money on real technical support

I appreciated the follow-up

I appreciated that Franco followed up with me in person to make sure my relatively minor YouTube issue was taken care of. I also learned something that will help me next time this occurs.

The company is responsive and has real…

The company is responsive and has real people on the staff. Their offering is also good value.

I got exactly the help that I needed…

I got exactly the help that I needed and It was fast!

Great Support from Franco

Great Support from Franco

I've had nothing but a great experience…

I've had nothing but a great experience with Storyblocks. I used to use a pretty decent amount of stock video footage for social media content creation and found Storyblocks to be an awesome resource for tons of videos. My work is in racial equity and there was a pretty decent amount of diverse people represented in their video collections too. I ended up canceling because I transitioned to a period where I didn't need the videos anymore, right after my auto-renewal went through. I ...

While the billing seems to glitch…

While the billing seems to glitch sometimes and charge despite cancellation, they have an excellent customer service team and promptly remedy.

Storyblocks is a great vendor to work…

Storyblocks is a great vendor to work with both in selection and cost. We will utilize again & again

Franco is top tier ⭐️⭐️⭐️⭐️⭐️

Franco is top tier ⭐️⭐️⭐️⭐️⭐️ Franco is the name of the customer service representative that I worked with to resolve my account issues. He helped me achieve my intended goal and seems like a cool guy 😎

Extremely helpful chat, thanks Franco!

Extremely helpful chat, thanks Franco! Quick reply and answered all of my questions promptly. Didn't have to go back and forth and truly took the time to understand my questions.