Stella Connect Reviews in February 2025: User Ratings, Pros & Cons

MIGRATED TO Medallia Agent Connect

"Easy to use"

What do you like best about Medallia Agent Connect? That I'm able to check the reviews of the customers and see how much they review me. Also, the easy way to use and how everything is linked to one website. I can see my QA, the stats of how much the customers review me, etc. What do you dislike about Medallia Agent Connect? That you're not able to remove the bad reviews automatically. Some bad reviews do not align with how you treated the customer or he's venting about the company and the ...

"Great Coaching and Feedback Software!"

What do you like best about Medallia Agent Connect? Stella is easy to use! I like the colorful interface and useful graphs. I can easily access all the features via the tabs above. What do you dislike about Medallia Agent Connect? I like a quick and easy-to-use interface/GUI. Stella provides just that! Nothing to dislike here! What problems is Medallia Agent Connect solving and how is that benefiting you? Stella is essential for our team. We use it to see our customers' feedback, surveys, ...

"Great Coaching and Feedback Software!"

What do you like best about Medallia Agent Connect? Stella is easy to use! I like the colorful interface and useful graphs. I can easily access all the features via the tabs above. What do you dislike about Medallia Agent Connect? I like a quick and easy-to-use interface/GUI. Stella provides just that! Nothing to dislike here! What problems is Medallia Agent Connect solving and how is that benefiting you? Stella is essential for our team. We use it to see our customers' feedback, surveys, ...

"After you sign the anual contract with them, they'll forget about you"

What do you like best about Medallia Agent Connect? Nothing. Everything there should be done manually,even that they promised that it will be improved What do you dislike about Medallia Agent Connect? No automations, everything should be done manually. Horrible support. Not honest support, that just trying to get more payments from you What problems is Medallia Agent Connect solving and how is that benefiting you? Basically, they are trying to help you to get more feedback from your users, ...

"Stella is nice in that it is live feedback"

What do you like best about Medallia Agent Connect? I like how quickly happy customers can send me feedback for a job well done. What do you dislike about Medallia Agent Connect? It would be nice to have a darker theme instead of the very bright white all the time. What problems is Medallia Agent Connect solving and how is that benefiting you? I'm not sure there are any problems with Stella. I'm sure if there are problems, they are working on them, but I do not experience any issues.

"Stella Connect Review"

What do you like best about Medallia Agent Connect? Stella Connect gives us the ability to not only gather customer's feedback but also respond and recover the negative feedback we receive. We also really like the QA feature and coaching. What do you dislike about Medallia Agent Connect? Since Stella review requests are sent in a separate email from our customer service support response, there are instances when our members see the review request before the response and then give us ...

"Stella Connect Review"

What do you like best about Medallia Agent Connect? Stella Connect gives us the ability to not only gather customer's feedback but also respond and recover the negative feedback we receive. We also really like the QA feature and coaching. What do you dislike about Medallia Agent Connect? Since Stella review requests are sent in a separate email from our customer service support response, there are instances when our members see the review request before the response and then give us ...

"Stella connect is the ideal tool for the evaluation of my agen"

What do you like best about Medallia Agent Connect? It allows us to monitor not only the rating and comments from customers, but also the complaints they may have about each agent, so that we can make corrective actions. It also has a rewards program, where employees can choose their gifts according to the amount of points they have accumulated. What do you dislike about Medallia Agent Connect? I would like to be able to make more customizable surveys and not the standard ones generated by ...

"Stella connect is the ideal tool for the evaluation of my agen"

What do you like best about Medallia Agent Connect? It allows us to monitor not only the rating and comments from customers, but also the complaints they may have about each agent, so that we can make corrective actions. It also has a rewards program, where employees can choose their gifts according to the amount of points they have accumulated. What do you dislike about Medallia Agent Connect? I would like to be able to make more customizable surveys and not the standard ones generated by ...

"Customer Centric Barometer"

What do you like best about Medallia Agent Connect? It allows us to assess what customers are saying about the biggest customer service issues they are encountering and what trends we can identify to either update or change our process or policies. What do you dislike about Medallia Agent Connect? There is of course customer subjectivity when it come NPS and FCR, but would like a way to filter out feedback tha tis either unrelated to our products or our fault. What problems is Medallia ...