Squadcast Reviews in April 2025: User Ratings, Pros & Cons

Our Ops teams love it!

What do you like best? - We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users. - Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain. - Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation. - Easy to use mobile app. ...

Great value, superb responsiveness to feature requests

What do you like best? Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn't find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks. What do you dislike? None yet. It's simple and straightforward to use. Recommendations to others ...

Moved from legacy tooling to modern incident management

What do you like best? Since we moved from a legacy system to Squadcast, it has transformed the way we manage incidents. I like the how blazing fast the product is, and how well designed the mobile app is for the incident response workflow. Our team also found the phone directory in the mobile app quite useful. (This is automatically generated by Squadcast What do you dislike? Importing configuration from existing systems is manual, although their support team did help us with this. What ...

Huge relief, dramatically simplifies on-call.

What do you like best? We had a large team of 150 engineers, and we didn't have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with ...

Less toil, better insights and more productivity

What do you like best? Squadcast provides analytics on incident data that provide in-depth insights of an organisations’ performance across services. We could identify repetitive alerts that drained our teams energy and automated them. We could free up our resources thereby increasing productivity and reliability of our production system. Whenever we needed any additional help - like a customized report - the Squadcast support team was available for help. What do you dislike? Readily ...

Good on call rotations, escalation, war room and alerting features

What do you like best? Virtual war rooms for every incident is a great way to take collaborative response with my team on the fly. What do you dislike? The application doesn't offer a dark mode option... Recommendations to others considering the product Easy to configure and effective tool to use. Definitely give it a try. What business problems are you solving with the product? What benefits have you realized? Squadcast helped us measure and improve MTTA, MTTR and overall team ...

Helps maintain SLAs and stay within our error budgets

What do you like best? Multiple alerting options are a boon for us. Our system needs a high degree of reliability. All critical incidents must be notified immediately to our engineers so our systems are always online. With Squadcast, we can ensure coordinated response from the incident commander, as well as other key stakeholders. Some of our SLAs require us to ack within a few minutes which was difficult with conventional tools. We’ve noticed that the time for all key stakeholders to be ...

Incident Management Done Right

What do you like best? Squadcast integrates well with existing monitoring solutions, so it does not cause a lot of overhead while setting it up. It is accurate in reporting incidents and metrics. The integration of JIRA ticketing is a huge plus, as it automates the creation of tickets for issues to be addressed. What do you dislike? Some kind of AI-based predictive suggestions for resolution, from incidents that are similar, would go a long way. But based on our usage there isn't ...

Highly reliable system to aggregate monitoring of critical alarms

What do you like best? It's reliable. Support is great. Product is scalable, flexible and easily configurable. Very good integrations with tools like Prometheus, Zabbix, Cloudwatch which we use. What do you dislike? The UI in the older version was quite lagging. This was unpleasent to use. However, it got resolved a few weeks ago. So, no major complaints. Recommendations to others considering the product Evaluate your use cases in the free trial, they have great support & fast turnaround ...

Best PagerDuty alternative ever

What do you like best? Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend. What do you dislike? We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon. Recommendations to others considering the product If you are looking to replace PagerDuty, then Squadcast is ...