Squadcast Reviews in April 2025: User Ratings, Pros & Cons

Good incident management tool for MSPs

What do you like best? Squadcast integrates with different monitoring systems that we have and notifies priority alerts that needs our attention. It has improved our process of dealing with incidents to make sure we never is those critical alerts that affects our systems. As an MSP, we like the fact that we can use multiple account scopes in Squadcast and have common billing for all of them. What do you dislike? While it’s not perfect there isn’t much to dislike. Recommendations to ...

Great for someone switching from PD

What do you like best? With PD, our entire team couldn’t have access to the tool. That was the biggest bottleneck from my viewpoint. Everyone on our team is on Squadcast now. The integration with JIRA is great as well, makes it easy to not have duplicated and stale tickets. What do you dislike? Can’t think of something at this point of time. What business problems are you solving with the product? What benefits have you realized? One of our business problems was incident management that ...

IT Operations Simplified

What do you like best? I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well. What do you dislike? Would be great if we could configure the escalation policies from the mobile app. What business problems are you solving with the product? What benefits have you realized? Squadcast is solving our problem of ...

Supercharged on-call and incident management

What do you like best? Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly. What do you dislike? It would be great to have a public API. What business problems are you solving with the product? What benefits have you ...

Reducing alert fatigue from day 1

What do you like best? Simple UI/UX and brilliant features to eliminate unwanted alerts. The alert suppression and maintenance mode in particular are the best. They are a smart way to filter the critical alerts from the noisy ones. Engineers could configure them easily and we started noticing the impact from the very first day. We are not wasting any time on useless alerts like the ones that get generated when we run scheduled maintenance on the system. What do you dislike? There ...

Great app for SREs

What do you like best? Real-time dashboards are a big plus, everything gets updated on web instantly. The same quick and snappy feel is continued throughout other features of the application. It’s super easy to switch Slack channels which are synced for the alerts, depending on noise levels and context. Features like alert forwarding are useful for temporary rerouting of critical alert information. Overall, a very intuitive and easy-to-use product. What do you dislike? There are some ...

Good for adopting SRE

What do you like best? Alerting and incident management on Squadcast is unlike anything else on the market. From paging to resolving everything works in a seamless flow with very little management interventions. During analytics we are able to see a drill-down of the performance by team or individual, or even get customized reports. Others seem to be charging a lot for really good analytics in comparison. We start a lot of the weekly meetings with many of the reports we get from Squadcast. ...

Supercharged on-call and incident management

What do you like best? Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly. What do you dislike? It would be great to have a public API. What problems are you solving with the product? What benefits have you ...

IT Operations Simplified

What do you like best? I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well. What do you dislike? Would be great if we could configure the escalation policies from the mobile app. What problems are you solving with the product? What benefits have you realized? Squadcast is solving our problem of ...

Good for adopting SRE

What do you like best? Alerting and incident management on Squadcast is unlike anything else on the market. From paging to resolving everything works in a seamless flow with very little management interventions. During analytics we are able to see a drill-down of the performance by team or individual, or even get customized reports. Others seem to be charging a lot for really good analytics in comparison. We start a lot of the weekly meetings with many of the reports we get from ...