Sprinklr Reviews in April 2025: User Ratings, Pros & Cons

"The Deathstar of Tools!"

What do you like best? Interface is smooth, so many different options to use What do you dislike?

"Great features and comprehensive but data accuracy is very low"

What do you like best? One stop shop Variety of functionality available for reporting

"Great Platform to Use for Real Time Engagement"

What do you like best? I love how the rates and data is all realtime, I can see progress even thought the day! I also like seeing realtime interaction between consumers and our social media content! I also like the features that are available for engagement. You can like, hide, reply all in one spot. Makes it super easy to make sure that all comments are addressed, which in turn, affects engagement!

"Good and Reliable"

What do you like best? How easy it is to build widgets and reports What do you dislike?

"Sprinklr, a useful tool"

What do you like best? Very useful for teams. We can track comments and answers with ease.

"The best social media management tool for social media marketers"

What do you like best? Sprinklr is an all-around get tool for someone who manages social media accounts. It provides straightforward tools i.e scheduling posts, account management, and engagement sections. I've used other platforms and I find Sprinklr has a better user-friendly interface. Sprinklr is also great for marketers who work in larger organizations and would like to share best practices among their peers. Sprinklr makes it easy to share reports. It allows you to schedule reports ...

"Sprinklr Engagement is Amazing"

What do you like best? This tool provides a central location for our Consumer Relations team to respond to our consumers quickly. We utilize the tool for multiple brands, so being able to respond to all brand social consumers in one place is key! Through reporting we have the ability to track our number of consumer conversations, track SLA to ensure we are responding in an timely manner.

"Sprinklr makes my life easier!"

What do you like best? I really like using Sprinklr. I use it for work to preschedule social post content and our CX teams use it to deal with replies in DMs/Comments and brand term hashtags. Overall, the tool has a lot of great functions and the more you play around with it, the easier it is to navigate. I've been using it for almost 2 years now and any issues I have I can get resolved quickly with support.

"Power User - Sprinklr for Teams"

What do you like best? Functionality with multiple members and the analytics. What do you dislike?

"Sprinklr makes more easy our inbound marketing task. Easy report builder and Social Cust. Care"

What do you like best? Reporting, and fast copy for other accounts. What do you dislike?