Sprinklr Reviews in April 2025: User Ratings, Pros & Cons

"I would recommend because of functionalities and features that it has"

What do you like best? Is the multimedia buttons, way of customers database working, instant message posting

"Simplistic Scheduling"

What do you like best? I like the simplicity to the tool. It is easy to use and gets the job done each day. I love how easy it is to reschedule posts if needed. I like having the tabs to navigate between so I can always have my information handy in a pinch. It's convenient to have the approval queue so that others can put posts in and have a final check and approval from myself and others in the department. Tagging businesses is very easy, making it very convenient to let others know about ...

"Helpful tool, but needs delete button!"

What do you like best? Once engaged in the system, it helps organize your incoming and outgoing communications.

"very good very fast"

What do you like best? the system is so fast. it can receive all messages from social media

"Satisfied with the tool"

What do you like best? My favorite part about using Sprinklr for Modern Engagement is the easiness to exchange information across the company no matter how many social media profiles are connected and no matter where in the world your colleague is. It makes community management a lot more efficient, plus posting and reporting is easily done.

"Excellent platform to follow all your Social Media activities in a single platform."

What do you like best? Dashboards, Engagement capabilities, the mob app and the export to different formats, PPT included!

"Surprisingly amazed and addicted"

What do you like best? I like best that I can send a short message instead of a mail. And you see the profile of the person you are communicating with, that is top. And that I am able to help customers on different channels, not only via chat or email. For now there is no call service from groupon, so creating another way to be able to help customers is amazing. And also that there is a limited time given to solve the cases, makes my work challenging and I love challenging. If your work ...

"Best social media management tool I have ever used"

What do you like best? Hyper personalizable, great integration with 3rd party tools, 100% reliable plug-in with all supported social and messaging platforms. Planning, scheduling, monitoring, analytics, reporting, benchmarking - absolutely everything available one could even imagine they need.

"Amazing plataforma to take datas"

What do you like best? The dashboards, because we can make a lot of anallicis. What do you dislike?

"Best Social Media Management Tool"

What do you like best? How easy it is to keep track of all responses and the vast reporting tools.