9.1
Spot Score
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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Showing 61-70 out of 193
KW
Karen Walker
03/02/22
Need A reliable credit card processing…
Need A reliable credit card processing company well look no more..........When looking for a credit card processing company after such a bad experience with my last one ,Spot On was brought to my attention. I will say I was very hesitant . The sales rep Cole really stepped up from the begining to help with a credit card machine to use separately with my own system. It worked wonderful for awhile than Cole personal brought me another Credit card machine to use due to the original one started ...
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KI
Kasim I
02/24/22
"Awesome product"
What do you like best about SpotOn? Versatility of the system so there's more to do. What do you dislike about SpotOn? Glitches with new releases. They are temporary but exist What problems is SpotOn solving and how is that benefiting you? Online ordering
RG
Rafael Garcia
02/24/22
RJ Garcia Banker-EVP since 1976
When looking for a Credit Card Processor, SpotOn executes on all fronts, Service, Technology, Value and Honesty. There are many companies to choose from but most fall short after you sign the agreement, very sad! SpotOn Delivers
KB
Kristen B
02/24/22
"Pretty par for course"
What do you like best about SpotOn? The analytics are great, and detailed. Easy to use. What do you dislike about SpotOn? Refunding is such a massive hassle that it almost makes the entire system not worth it. Waiting on hold forever to get an agent, and then the multiple days for the refund to go through. I understand it's a safety/security feature but from a practical point of view, its beyond awful. What problems is SpotOn solving and how is that benefiting you? We are not currently ...
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B
Breanna
02/11/22
Hundred Stars if I could for my Success and Account Manager
I have had my ups and downs with SpotOn and had a rocky beginning but Michael M. and Michelle H. have definitely been the reason my experience with this POS system has improved tremendously. Whereas I could have given a 0 star review months ago but now because of them they both deserve beyond 5 stars. I give a 4 star review because there are things that I have yet to grasp - all aspects that are outside of Michael and Michelle's realm of responsbility (i.e. structure of Back Office and ...
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OB
OpenBox bikes & fitness
02/09/22
Great people to do business with
Great people to do business with
JG
Jeffery Glunt
02/07/22
Absolutely great company to partner with
Absolutely great company to partner with
VC
Valued Customer
02/07/22
Im sorry but i don’t recommend it.
Im sorry but i don’t recommend it.
VC
Valued Customer
02/07/22
Im sorry but i don’t recommend it.
Im sorry but i don’t recommend it.
C"
Clint "Lucky"
02/05/22
We are new to SpotOn and so far they…
We are new to SpotOn and so far they have been super helpful. They respond quickly to our questions and always are able to answer questions we have.
