SpotOn Reviews in April 2025: User Ratings, Pros & Cons

"Customer Service at its finest"

What do you like best about SpotOn? The thing I like most about Spot On and the platform is the ability to connect with someone if there are questions and concerns What do you dislike about SpotOn? One thing that I did not like about Spot On is the actual hardware that I received at first, but that was because I didn't understand it. I'm looking to upgrade sometime soon and when I do, my business will be unstoppable. What problems is SpotOn solving and how is that benefiting you? Raising Capital

"We love our "Spot On" system"

What do you like best about SpotOn? As a business who collects tips from our happy customers for our staff it is one of the only systems we could find that allows this procedure. We also love the "points" feature that rewards customers for spending their hard earned money with us. We recommend Spot On for small businesses - it's great. What do you dislike about SpotOn? Typing in the amount can sometimes lead to manual mistakes. Also the terminal itself is slightly akward for putting in a ...

"We are beta testing but this product needs better back end reports to be available."

What do you like best about SpotOn? The performance of our sales rep has been truly amazing. What do you dislike about SpotOn? We needs better reporting in the Back end of the product. For instance. We need to have total invenotry numbers. What problems is SpotOn solving and how is that benefiting you? They are working on the reports which will help us immensely. We need some features like 2 or and 3 or pricing ability as well.

"Nice and Simple"

What do you like best about SpotOn? The SpotOn POS system is super simple to use. The handheld device accepts every type of payment, prints receipts, has a handy built-in calculator, and makes it easy to issue refunds. The credit card transaction fee is very small, and is paid by the customer instead of me. My agent is very personable and helpful, and even replaced the machine for us, same day, when the little door wouldn't close properly after we dropped it. He showed me how to use the ...

"Love the reporting"

What do you like best about SpotOn? I love how easy it is to reconcile my fees, batch amount, and deposits. Super simple interface, and I don't feel like I am pulling my hair out to get the information I am looking for. I love the reoccurring payment option on their website too. So easy to set up payments for customers, along with manually running a card if we need to. What do you dislike about SpotOn? The terminal. I received 2 handheld terminals and then asked for a hard-wired terminal. ...

"It's Great!"

What do you like best about SpotOn? SpotOn has the best customer service. Always there when I need them for help. What do you dislike about SpotOn? No dislikes as long as customer service stays spot on. What problems is SpotOn solving and how is that benefiting you? Currently working on integrating all the delivery platforms into one.

"I love SpotOn"

What do you like best about SpotOn? Products offered, Easy layout, the finance reports are great. The detailed graph which showes the busy times of the day is a huge help to my employee scheduling What do you dislike about SpotOn? Loyalty program difficulty. Campaigns should have examples to go by . It's difficult to do without guides to give you an example of the products your trying to utilize. What problems is SpotOn solving and how is that benefiting you? I use spot on the collect ...

"The best and most receptive POS"

What do you like best about SpotOn? The functionality is impeccable and they are super receptive to ideas. As they grow and get more merchants, they are improving their offerings and making their products even better. What do you dislike about SpotOn? There can be a learning curve when learning the backend functionality. This is especially true when you are transferring POS systems. The logic and simplicity of the system makes it remarkably easy to use but it can also lead to second ...

"Using Spot on for our first brick and mortar"

What do you like best about SpotOn? I love being able to see the sales report and the product mix after each week of sales. Reporting is neat and easy to understand. What do you dislike about SpotOn? The customer facing display can be confusing. The device looks very different than others in the market and it's a learning curve for customers. What problems is SpotOn solving and how is that benefiting you? Spot on has made it easier for us to find out what items are our best sellers. It also ...

"We love SpotOn because of our Rep (Jerry)"

What do you like best about SpotOn? The devices are easy to use and the customer service is the best we've ever had. We also like taking advantage of the loan program, it's helped us expand our business What do you dislike about SpotOn? There isn't anything bad to say; we like it all What problems is SpotOn solving and how is that benefiting you? We are currently looking into getting a new p.o.s. system after the holidays, we are excited to see the demo Jerry has for us