9.1
Spot Score
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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HC
Hal C
10/12/21
"New POS review"
What do you like best about SpotOn? Customer service has been Spot on! Lol. They are always available and I've been able to help me with any issues I've had What do you dislike about SpotOn? Since they are new they're still working on updates. Would love to be able to automatically deduct taxes daily like some other systems do and would love to be able to start tabs What problems is SpotOn solving and how is that benefiting you? Cash flow with spot on capital and possible transition into ...
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IH
Ismael H
08/18/21
"Amazing rates for payment processing and really affordable prices on equipment/software"
What do you like best about SpotOn? The payment processing fees and structure are by far one of the best in the industry. Support for Spanish-speaking entrepreneurs is highly rated and is 24/7. POS system has a great interface, and it's very easy to use What do you dislike about SpotOn? POS system still needs improvements. Not suitable for more extensive,other than restaurant, businesses or that are looking to expand in the near future. It starts getting complicated to manage (too ...
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AU
Anonymous User
07/31/18
"Trendy, Slick Terminal & User-Friendly!"
What do you like best about SpotOn? It looks cool and up to date! Customers feel comfortable with it because it is new, unlike the old terminal we had that looked old and beat up and untrustworthy! What do you dislike about SpotOn? It can be hard to figure out at first, but once you figure out a couple tricks and short-cuts, its a breeze! What problems is SpotOn solving and how is that benefiting you? I love the ability to have receipts emailed, texted, or printed & so do our customers!
