SpotOn Reviews in April 2025: User Ratings, Pros & Cons

Gotten worse in the last 3 years

Looking at the previous reviews there’s nothing newer than 2021. I would have given them a more positive review 3 years ago but not now. The support has gotten terrible, they raised prices and have hidden fees. You will only talk to someone in the USA if you tell them you’re ending your service. Then they will offer you a reduced rate!

Gotten worse in the last 3 years

Looking at the previous reviews there’s nothing newer than 2021. I would have given them a more positive review 3 years ago but not now. The support has gotten terrible, they raised prices and have hidden fees. You will only talk to someone in the USA if you tell them you’re ending your service. Then they will offer you a reduced rate!

Clunky interface, removed online ordering / store, forced updates shut down terminals during peak hours

They disabled the ability to have an online store. other companies have api / plugins with Shopify. SpotOn does not. to navigate they system, they have 4 different websites with 4 different passwords you have to manually change. you can't navigate from one site to another without logging in on another site. very clunky they had to do an update on a busy Sunday at brunch that took over 30 minutes and then it still didn't work and we had to manually establish a connection with each terminal

Took the time to show me a few great…

Took the time to show me a few great tricks, and I went right to work with them. He turned me onto the website option, and I am working to start that up as well. Very patient and kind.

I've had my hiccups with SpotOn but I…

I've had my hiccups with SpotOn but I must say their support has been amazing. Kash Faily, my salesman, checks in all the time to see how things are going and has been so helpful with our POS transition. He's always there when I need him and he doesn't stop until a problem is fixed. I now consider him a friend. Ivan Monroy has been an incredible help with our web support and menu editing. When I email him, I get an almost immediate response and solution. Nick Deninno has been a big help ...

Morgen is amazing and very helpful she…

Morgen is amazing and very helpful she always reaches out to me if she don’t see I joined the chat yet . She problem solves all my issues with the kindness demeanor she is a saint . 10 out of 10

Crystal Namphy is literally one of the…

Crystal Namphy is literally one of the BEST spot on employees. If I ever have issues, she is ALWAYS there to help. She has answered so many questions and has taught me a lot. Thank you Crystal for being the best.

BEWARE . Lies lies lies.. RUN AS FAST AS YOU CAN

I have been with spot on for almost 6 years now. Their sales rep came in. I signed up and I gave him a check to an account. We didn’t want to use, he told me to sign up anyways and when we open our business account we could switch the checks. We switched the checks ,he came in and put the correct account number down and then decided to leave our other account open so for the last five years, we’ve been getting charged $58 a month on an account we never use or ever use and never check. I’ve ...

Horrible, horrible, horrible. should heed the reviews from…

Everyone should heed the reviews from others, especially retail businesses, that Spot On is useless in the retail environment. They make promises that they cannot deliver on and only make half assed attempts to resolve the issue, really only after they have seen a negative review on line. We have been in process of getting a refund for our equipment, which was promised to us, but every incremmental payment has only happened through our ongoing efffors to reach out to Spot On. The "team" ...

Horrible, horrible, horrible. should heed the reviews from…

Everyone should heed the reviews from others, especially retail businesses, that Spot On is useless in the retail environment. They make promises that they cannot deliver on and only make half assed attempts to resolve the issue, really only after they have seen a negative review on line. We have been in process of getting a refund for our equipment, which was promised to us, but every incremmental payment has only happened through our ongoing efffors to reach out to Spot On. The "team" ...