9.1
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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Showing 181-190 out of 193
VR
Viborg Repair & Towing Inc
11/08/21
erveything works the way it should .
erveything works the way it should .
SM
Sen Monorom Restaurant
11/08/21
Excellent service love its my nails…excellent service
Excellent service love its my nails salon and restaurant business also all my friends are recommended thanks Sporton
GV
Green Valley Smoke Shop
11/08/21
Excellent service and fast
Excellent service and fast
ES
Elm Street Liquor LLC
11/08/21
A bit slow to respond to issues…
A bit slow to respond to issues occasionally. Month and a half in an still NO IDEA who our new rep is!
AI
Amore Italian Market & Bakery
11/08/21
System crashed on our biggest day of…
System crashed on our biggest day of the year!! Not once but 2 -3 times. I really don’t think the system can’t handle high volume days!! Also customer service is really hard to reach! Long wait times.
NT
New To You
11/08/21
getting billed for things do not know…
getting billed for things do not know why! Pay pal easier to deal with, I am small potatoes to guys, would like you stop billing my checking account when I don't use you any more!!Regards, William Redman
EC
Emerald Care Support Services
11/08/21
They charge too much for just a few CC…
They charge too much for just a few CC transactions a month.
PM
Peter M
10/19/21
"SpotOn Has Been SpotOn For Growing Our Business"
What do you like best about SpotOn? In addition to SpotOn's ease of use, their commitment to technological and business solutions to grow our business has been a bright spot during COVID. From integrating delivery apps to inventory management to payroll and other features, SpotOn has helped us to move from surviving to thriving. What do you dislike about SpotOn? Our experience with SpotOn has been very positive so there isn't much to dislike. Recommendations to others considering SpotOn: I ...
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KB
Ki B
10/12/21
"Exactly what my small business needed!"
What do you like best about SpotOn? The rates are excellent. Price is very important to a small business, and I would rather not make my customers pay the CC fees like what some do now. What do you dislike about SpotOn? Some promised "features" have never been fixed or added. What problems is SpotOn solving and how is that benefiting you? Easy to use, don't need to use much equipment to get the job done
MC
Mike C
10/12/21
"DREW KIMBALL IS TOP NOTCH!"
What do you like best about SpotOn? Drew Kimball has been the best account rep I've had in 20 years of business. I have never received the amount of service or care from any other rep, even high end auto companies. He has been available nights and weekends and has. always made sure my concerns are taken care of in a timely manner. I couldn't ask for better service. What do you dislike about SpotOn? Lack of urgency and tech expertise of phone reps. Recommendations to others considering ...
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