9.1
Spot Score
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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Showing 171-180 out of 193
R
ROSEADAHS
11/09/21
Service was excellent
Service was excellent! Very fast! We still need assistance occasionally and always receive help immediately! System works great and is easy to navigate! Our sales person was amazing and we’ve made a new friend!
DW
DA WASH - San Diego
11/09/21
Great service at a great price for…
Great service at a great price for small businesses! Our account manager is the best and always provides sound advice and guidance for our business!
MP
McNally Plumbing, LLC
11/09/21
Super easy to use
Super easy to use. No down times. Fair rates.
FT
Flawless Tinting
11/09/21
I absolutely enjoy SpotOn
I absolutely enjoy SpotOn! So much that I constantly refer new clients to the company!!
A
Albert
11/09/21
Easy to use and great backend technology
The PoS is not only easy to use, it is nimble and really helps checkout to be a more efficient and insightful process. Adjustable on the fly. Great metrics and insights. Overall, I’m not even using the tool to its full capacity and I love it already.
GT
Gesswho Tacos
11/09/21
Don’t like excel format
Like everything except the excel format for the reports.Would be nice to email reports without having to save excel report.Year sales is no longer added up on the dashboard. Have to add up each month to get year total.Excel makes it impossible to email a report from my phone, which would be more convenient for me.
FA
Father and Son Companies, LLC
11/09/21
Great merchant services account
Spot on has been fantastic for my merchant services account. HOWEVER, I would like a customer service expert to assist me with all of the other features that SpotOn has to offer....especially the reviews.
JA
Julia Ann Donuts And More
11/09/21
Did not look my fee I’m look around we…
Did not look my fee I’m look around we are a small business fee to hired
PR
Primavera Restaurant
11/09/21
Reporting capability
I believe that the reporting capability should be much better. Pretty hard to drill down into some key data without expending a great deal of time between screens.
MO
MBA Outer Banks
11/08/21
Great product
Great product, easy to navigate and low rates!
