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9.1

Spot Score

SpotOn - POS Software

SpotOn Reviews in April 2025: User Ratings, Pros & Cons

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4.2

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SpotOn Reviews & Ratings

4.2

Very Good

Based on 176 ratings & 193 reviews

Rating Distribution

Excellent

(130)

Very Good

(17)

Good

(12)

Poor

(6)

Terible

(28)

Expert's Review

SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more

SpotOn pros and cons

  • Responsive customer service, making an effort to help users with issues.

  • Some users find the terminal setup to be easy and pre-configured with correct information.

  • Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.

  • Some users appreciate the training provided, finding it thorough and practical.

  • High fees and unexpected charges, including terminal costs and transaction percentages.

  • Lack of transparency and communication, leading to surprises and difficulties in understanding billing.

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Showing 141-150 out of 193

PF

PC Frozen Treats

11/16/21

1 out of 5

I needed to get daily gross sales for…

I needed to get daily gross sales for this past year. I tried using my MacBook and iPad, both at home and at work. Each report took at a minimum one full minute. If it took longer than that, I received an error message, or a message stating that there were no sales for that day, and I had to start all over. Neither of the two tech support people were able to help. The third person had me switch to Poynt dashboard, but that generated sales including tips and tax, which is not what I needed. ...

Read more

EL

El Lucero

11/16/21

1 out of 5

Too expensive over charge

Too expensive over charge

PF

PC Frozen Treats

11/16/21

1 out of 5

I needed to get daily gross sales for…

I needed to get daily gross sales for this past year. I tried using my MacBook and iPad, both at home and at work. Each report took at a minimum one full minute. If it took longer than that, I received an error message, or a message stating that there were no sales for that day, and I had to start all over. Neither of the two tech support people were able to help. The third person had me switch to Poynt dashboard, but that generated sales including tips and tax, which is not what I needed. ...

Read more

EL

El Lucero

11/16/21

1 out of 5

Too expensive over charge

Too expensive over charge

EP

Ela Perfumes

11/15/21

5 out of 5

Excelentes productos

Excelentes productos

MS

My Star Massage

11/15/21

5 out of 5

Good customer support

Good customer support

MS

Main Street Billards

11/15/21

5 out of 5

Greatest Software ever

Spot on is the best POS system i have ever used. It’s simple and powerful in every way. I cannot imagine not using it after having it. It’s simple and has never went down or glitched in any way. There is no system close !!!

TG

The Golden Door

11/15/21

5 out of 5

Excellent 🥰

Excellent 🥰

FM

Fish Mania

11/15/21

5 out of 5

My sales rep is amazing!

My sales rep is amazing!

DT

Dirty T Automotive

11/15/21

5 out of 5

Great service and great partners to us.

Great service and great partners to us.