9.1
Spot Score
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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Showing 111-120 out of 193
AU
Anonymous User
11/19/21
"Assistant to Manager Member"
What do you like best about SpotOn? Report. Daily Sales Recap is helpful for us to do Daily Reconcile with the other software that we use (Restaurant365) What do you dislike about SpotOn? So far, I don't see something I dislike. What problems is SpotOn solving and how is that benefiting you? We can do the online sales
MS
MGM Stone Fabrication Inc
11/18/21
Great turn around.
Great turn around.
MZ
Miranda Z
11/18/21
"Easy to use and quick to solve any issue if one occurs"
What do you like best about SpotOn? When i had questions they were answered in a timely manner with solving any issue as well What do you dislike about SpotOn? The percentage rate is alot, especially with the volume of business. What problems is SpotOn solving and how is that benefiting you? EXCELLENT customer service. You don't get much of that nowadays.
JP
Jan Plumridge
11/18/21
Programing is not always complete
Programing is not always complete. NEVER EVER receive a call back to bigger problems. Why is it sometimes I cannot go back in history, past a year for information? Staff unable to program a printer that was moved. They always say I need to buy a new one. I'd like to get a whole new system. This company is very flawed.
AM
Ashwin Mody
11/18/21
Support Team
Very unfriendly and not knowledgeable customer service.
AM
Ashwin Mody
11/18/21
Support Team
Very unfriendly and not knowledgeable customer service.
TB
The Baker Law Offices
11/17/21
Its a great service but still a little…
Its a great service but still a little glitch. I am sure it will iron out its kinks in the future. We like it much more than our last bank.
GM
Gervasi Marine and Trailer Ser
11/17/21
Your batch reports need work
Your batch reports need work. I like to write info under each entry, like customer name but there's no room.I really hate those pop ups every time I go to the website. Do you really need to show them each time I go to a different page and come back to the dash board. It's getting really annoying.
DG
Dean Godfrey
11/16/21
Spot on to the rescue!
I couldn't find the thermal couple to put my heater a vanguard at any hardware home Depot gas supply company nowhere spot on was spot on they came through with the right thermocouple delivered within days way ahead of schedule at a good price thanks guys
TD
The Drome
11/16/21
After our first year with Spoton we are…
After our first year with Spoton we are very pleased. Their sales, product options, and tech support are all first class.
