9.1
Spot Score
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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Showing 101-110 out of 193
JL
Jose Lara
11/29/21
VERY GOOD COMPANY TO WORK WITH
VERY GOOD COMPANY TO WORK WITH, ZERO COMPLAINTS, AND THE SPOT ON CAPITAL PROGRAM IS FENOMENAL.
DH
Duneland Home & Hardware
11/28/21
SpotOn is an innovative company…
SpotOn is an innovative company that truly creates programs to help small businesses. We Love spotOn. Please keep thinking outside of the box...John PahssenDuneland Home & Pro Hardware
VA
Virginia Auto Guide
11/26/21
I was up and ready to manage billing in a few minutes
Very simple activation process. After getting email to access terminal, I was up and ready to manage billing in a few minutes.
E
Emmanuel
11/23/21
Spot on has been exemplary for our…
Spot on has been exemplary for our business there always available when any issues occur they take great care of all out POS needs
GB
Glenn B
11/23/21
"SpotOn CC Services"
What do you like best about SpotOn? Quick deposits, and relatively low costs. My local rep is fantastic. He's helped me several times, and alway very quickly. What do you dislike about SpotOn? I have but one complaint: Anytime there is a power outage, I have to reset all my switches and routers to get the machine to recognize the network. My computers and printers have no problems, just the CC machine. What problems is SpotOn solving and how is that benefiting you? I've saved some money, ...
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AK
Alyssa K
11/23/21
"Easy to Use Software for In Person Payments"
What do you like best about SpotOn? I love how easy to use the platform is. I have the Bluetooth card reader that I have rarely had any issues with, and it works great. I am on the go a lot so this card reader does a great job at keeping up. What do you dislike about SpotOn? The interface on the app, as far as tracking sales, can be a little confusing at first. It's not the easiest to navigate when first starting. Once you get the hang of it, though, you learn how to find things more ...
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MP
Michael P
11/23/21
Average at best
The P.O.S. system is functionable but can be difficult to options and not very user friendly setup....The customer service department is awful do not even call for help nobody has the answer you need and is always someone else's department it took 3 months after the system was installed just to get my spot on gift card order processed. So average might be a generous rating for setup but once you finally have it all going the way you want it is an O.K. system
JC
Jose Carranza
11/22/21
The merchant service invoice was…
Great costumer service.
ME
Middle East Market
11/20/21
Great service from the representative…
Great service from the representative thst helped me open the account with your services. Thanks for training them..
RC
RSM Construction
11/19/21
They provide a service for me but the…
They provide a service for me but the only problem I have with them when you’re trying to call them no one seems to answer oh turn back your car but I have no problem with your business wise they hate my company a lot but the customer service and representative is hard to get through to them someone to talk to you and do the car thing that you want them to do but otherwise they have my five star
