9.1
Spot Score
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SpotOn offers custom pricing plan
SpotOn has received a range of feedback in the past 12 months, with some users highlighting positive experiences while others expressing frustrations. One key strength often mentioned is the customer service provided by specific individuals like Ivan Monroe, Morgen, and Crystal Namphy, who are praised for their responsiveness and helpfulness. Additionally, users ...Read more
Responsive customer service, making an effort to help users with issues.
Some users find the terminal setup to be easy and pre-configured with correct information.
Specific representatives like Ivan Monroe and Alaina Brown are highlighted for their professionalism and helpfulness.
Some users appreciate the training provided, finding it thorough and practical.
High fees and unexpected charges, including terminal costs and transaction percentages.
Lack of transparency and communication, leading to surprises and difficulties in understanding billing.
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J
Jason
11/27/24
Makes your job harder, not easier
Horribly dysfunctional and disorganized system architecture that makes a restaurant owner's job more difficult. Support is just as bad. It's a mirror-image of their system: inefficient, disorganized, and time-consuming. If you call support, you don't get your issue dealt with, instead you sit and wait to finally speak to what amounts to an answering service who put in a ticket for someone to eventually email you (but not call you back). System functions are spread out across half a dozen ...
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SS
Scott Snell
11/14/24
High fees and unexpected charges
New customer here. Spot On was recommended by my Merchant services account representative. It's been more bad than good, alas. I judge from his feedback that he is not happy either. On the plus side, the terminal was easy to set up, and had already been configured with the correct information. The terminal has some nice features. However, it does not do over-the-phone charges, which are sometimes a necessity in my business. It times out before you can put in all the information. It also ...
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EF
Ed Fletcher
11/01/24
always great
Date of experience: November 01, 2024
J
Janelle
10/30/24
Chris is fabulous
Chris is fabulous. He has a sense of humor, he is patient, he explains everything, and he makes ypu feel important. That all goes a very long way with me. He also points out what is available with spot on. Very helpful.
P
przlore
10/24/24
All I've had is problems with their system
They promise a lot and then all you have is problems with their system, customer service can never do anything to help. Now they want to charge $750 to get technical support. Worst decision to do business with them.
RJ
Rick Johnson
09/25/24
Overcharge and no customer service
Before godaddy took them over they were okay and competitie. Since the take over their charges went up by 20% and their customer service when it comes to charge backs are poor very poor! They demand paperwork and then more paperwork till the time to respond expires and tell you to kick dirt! We changed to another much cheaper company with much better customer service
BC
Bobbi Collins
09/09/24
I selected SpotOn over Toast because…
I selected SpotOn over Toast because their price was better. I opened my restaurant on June 17th, 2024 and have been using SpotOn as my POS system. Since then, I have lost over $8,000 and hundreds of customers. During our Grand opening weekend, we lost over $300.00 in cyber space using the QR code on the receipt to pay. Spoton did nothing to help us try to solve where the money went. The second one was they had a company wide outage and we had to shut down our restaurant for the day. Spoton ...
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AT
Añejo Taqueria
09/02/24
Ivan Monroe
Spot On is definitely not the easiest POS system. Fortunately, whenever we have difficulties, Ivan Monroe is always prompt in returning our calls to help resolve our issues.
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Nustart
09/02/24
The service as far as deposits in bank…
The service as far as deposits in bank accounts show up on time but are always shorted in the amount deposited. ( customer pays the fees) I called a few times to get it back but it never stops ! I am too busy to baby sit so i stopped calling
VA
Vince Alibrando
08/12/24
Our experience with SpotOn has been…TERRIBLE
Our experience with SpotOn has been incredibly disappointing. Despite countless hours spent on Zoom meetings and menu revisions, we found ourselves completely unprepared for our reopening. When our installer arrived, everything seemed to be on track, and he did his job perfectly. However, as soon as training began, it became evident that the menu had not been updated as promised. Less than 24 hours before our scheduled reopening, we found ourselves with no menu, no third-party integration, ...
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