Splashtop Remote Support Reviews in April 2025: User Ratings, Pros & Cons

Genuine, Reliable, Secure and Affordable

This is an absolutely genuine and reliable provider. I have used Splashtop for several years. As a small, independent IT provider, this product fits my budget, meets all of my remote support needs and satisfies my clients. The support staff takes security very seriously. I don't hesitate in recommending Splashtop as an in-house or remote support solution.

Switched from Logmein and never looked back

After using Logmein and having prices hiked up to stupid money I switched to Splashtop about 4 years ago now.I provide IT support for my clients so rely on it everyday and it works great. As long as they don't get greedy and hike up the price I will happily remain a customer.

Splashtop is great for supporting remote users

What do you like best? Super simple to use and deploy and was actually quite cheap compared to many others What do you dislike? When the users connect to our VPN it drops the connecting and we have to do a full reconnect What problems are you solving with the product? What benefits have you realized? We used to use VNC which was both insecure and difficult to manage as you had to ask the users for their IP address, and they had to be on the VPN. With Splashtop we can access ...

Beware! Their software contains malware

Beware. I am a self employed Helpdesk Engineer and I downloaded this software as an alternative to Teamviewer as it's quite a lot cheaper. I would hazard a guess that this is a rogue company. Not only does their software contain malware, it blocks the installation of anti virus software. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. I'm very glad I didn't subscribe.

Inexpensive, fast, and great staff/support behind it

What do you like best? Splashtop creates stable, fast connections with even the slowest of my organization's connections and hardware. The price is a true value, especially when compared to the rest of the market. The support has been fast, helpful, knowledgeable, and pleasant so far! What do you dislike? Right now I have an intermittent issue with new installations where switching users will disable Splashtop. It doesn't seem to be a widespread issue and I'm working with Splashtop ...

READ THIS

READ THIS I have been working with JIM cyber software marketing tool for over a year now (first as the Head of Content at a Marketing Agency and now as the Marketing Director of a SaaS start-up) and still rate his service as the best.The tool offers a lot of functionality, but is still intuitive enough to use for junior marketers to learn the ropes quite quickly. There are some limitations in terms of how the data is managed - everything is tracked on contact level rather than a company ...

Works great, very happy.

What do you like best? Grouping, multi monitor, file transfers and allowing other users to access their computers are the top features we utilize. We also are making use of the deployment codes and setting group policies to deploy client installs. What do you dislike? The phone app breaks when you collapse groups. Recommendations to others considering the product: Price is great, deployment is easy and the feature set is outstanding. What problems are you solving with the ...

Splashtop is great for Remote Support!

What do you like best? Ease of use. Ability to add users as needed for them to remote into machines. What do you dislike? It's not really a dislike but maybe a feature suggestion....the ability to lock the install to the PC so users can't uninstall without the right credentials. What problems are you solving with the product? What benefits have you realized? We were able to replace a more expensive product with Splashtop. And it even gives us more options than the service we ...

Beats all expectations

What do you like best? The ability to zoom in while using the mobile app and not being kicked out of a remote session if someone else on my team remotes in to the same PC I am in. What do you dislike? Until I found the portable windows app I disliked having to install the client on every PC i wanted to remote from. With the portable app it is a lot easier. Recommendations to others considering the product: Go ahead with it. What problems are you solving with the product? ...

SplashTop Business Review

What do you like best? Ease of use. Works great for what we need to do daily business. Pricing was very compatible vs. other brands. What do you dislike? No complaints. The software functions as should and we have never had any down time from usage so far. What problems are you solving with the product? What benefits have you realized? Support related for different business we support. Servers, desktops, laptops etc...