Splashtop Remote Support Reviews in April 2025: User Ratings, Pros & Cons

Top Class Service

Highly recommended app

PROS & CONS What are the best aspects of this product? I love Splashtop. Easy to install, easy to configure, easy to navigate. It's an affordable and all-around solution for remote tech support! What aspects are problematic or could work better? So far, I only have a good experience with Splashtop! What specific problems in your company were solved by this product? It helps me control my servers even if I'm working remotely. I believe this is a super useful app, especially for ...

Powerful app!

PROS & CONS What are the best aspects of this product? Deployment is super easy! Our clients no longer have to worry about getting tech support regardless of their location. What aspects are problematic or could work better? It doesn't automatically update the computer names in the system when the name is changed by its users. What specific problems in your company were solved by this product? We mainly use it to provide support to clients who are working from home. It's a time- ...

A work-from-home essential

PROS & CONS What are the best aspects of this product? It allows me to login to my personal computer even if I'm away. We also use this in our office, and as an IT support, it's super useful for me because it allows me to see what's going on in various computers and troubleshoot it without having to go to their work area and use their computers. I can do it by just accessing theirs from my computer. What aspects are problematic or could work better? It would be better if they ...

Rich with features!

PROS & CONS What are the best aspects of this product? Splashtop is fairly easy and quick to setup. It's secured because authentication is always needed when adding new users. Its wide range of features is impressive, but what I like the most is the chat and screen recording feature. What aspects are problematic or could work better? We experienced some issues with the connection but it's easily resolved by simply restarting. What specific problems in your company were solved by ...

Do everything remotely!

PROS & CONS What are the best aspects of this product? I keep on comparing this app to the previous one that I use and it's definitely better in all aspects: (1) set of features; (2) cost; (3) ease of use; and (4) access. What aspects are problematic or could work better? It doesn't have a remote printing option so you need to have a third party app if you want to do it. What specific problems in your company were solved by this product? It made everything convenient through ...

My company and our clients love this!

PROS & CONS What are the best aspects of this product? This is a good app that provides remote control for IT support items. The machine assignments can be moved, but you have to be careful in doing so. I love that the app can be accessed by multiple users and really does its job. My team also uses this for personal use! What aspects are problematic or could work better? It's hard to change the name of the computers in the database. I also wish that the support team can show one ...

Secure way to manage different computers

PROS & CONS What are the best aspects of this product? Splashtop offers tons of options for features. You can select and pay for only the features you would need. This is more affordable. Worth the price especially that it has a functional mobile app. What aspects are problematic or could work better? The anti-virus add-on is a bit pricey. It would also take time to print using the local printer. What specific problems in your company were solved by this product? Providing ...

Great remote desktop software with great features!

What do you like best? Extensive features, including chat and screen recording. Fast set up. Secure approval for new machines / users. What do you dislike? Some rare connection problems. But always resolves after restart. What problems are you solving with the product? What benefits have you realized? Used for multi-user and multi-location support.

Splashtop works well, is fast and is secure with 2-factor logins.

What do you like best? I like that Splashtop has many options. I can pick and choose what I want to purchase and add more features later if I want to. The price is very affordable. A mobile device client is available too which is great for supporting client while on the road. What do you dislike? Adding advanced features like anti-virus monitoring and support for handheld devices is a little costly, but I like that it is an option. Printing to the local computer's printer works but ...