Spiceworks Help Desk Reviews in February 2025: User Ratings, Pros & Cons

"Spiceworks Helpdesk"

What do you like best about Spiceworks Cloud Help Desk? This application was extremely easy to use and set up. I especially like using the reports. The software listing per machine has been extremely helpful. What do you dislike about Spiceworks Cloud Help Desk? I wish that when you uninstalled an application from a machine, it did not still appear in the Spiceworks programs list as if it were still on the device. What problems is Spiceworks Cloud Help Desk solving and how is that ...

"Spiceworks Helpdesk"

What do you like best about Spiceworks Cloud Help Desk? This application was extremely easy to use and set up. I especially like using the reports. The software listing per machine has been extremely helpful. What do you dislike about Spiceworks Cloud Help Desk? I wish that when you uninstalled an application from a machine, it did not still appear in the Spiceworks programs list as if it were still on the device. What problems is Spiceworks Cloud Help Desk solving and how is that ...

"ZIA & ESM Helps Alot"

What do you like best about Spiceworks Cloud Help Desk? Most of the features we didn't use but Zoho based intelligent assistance help our service-based customer in many ways at any time. Our customer belongs to the education industry where we face challenges in reaching them through technical and help and at that time. This tool helps us a lot. What do you dislike about Spiceworks Cloud Help Desk? We haven't found anything not related to below our bar but the ZIA feature we use and it was ...

"ZIA & ESM Helps Alot"

What do you like best about Spiceworks Cloud Help Desk? Most of the features we didn't use but Zoho based intelligent assistance help our service-based customer in many ways at any time. Our customer belongs to the education industry where we face challenges in reaching them through technical and help and at that time. This tool helps us a lot. What do you dislike about Spiceworks Cloud Help Desk? We haven't found anything not related to below our bar but the ZIA feature we use and it was ...

"Spiceworks helpdesk is excellent"

What do you like best about Spiceworks Cloud Help Desk? The ability to address issues as they arise, is so much better than our old post it system. As a small business, quality software is important and this is quality. I can respond, add pics, find inventory. What do you dislike about Spiceworks Cloud Help Desk? there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk. Recommendations to others considering Spiceworks Cloud Help Desk: If you ...

"Spicworks is the leading the pack in free helpdesk support"

What do you like best about Spiceworks Cloud Help Desk? I love the ability to run the application from both a local machine within my network or on the cloud and not have to open my computer up to the outside word What do you dislike about Spiceworks Cloud Help Desk? I dislike the poor asset managment console, more the limitation to use the inventory part to add all chromeos devices and easily assign the deivces to a user and intergrate into the helpdesk module for ease of use What problems ...

"Spicworks is the leading the pack in free helpdesk support"

What do you like best about Spiceworks Cloud Help Desk? I love the ability to run the application from both a local machine within my network or on the cloud and not have to open my computer up to the outside word What do you dislike about Spiceworks Cloud Help Desk? I dislike the poor asset managment console, more the limitation to use the inventory part to add all chromeos devices and easily assign the deivces to a user and intergrate into the helpdesk module for ease of use What problems ...

"Spiceworks is a great Free and starter Helpdesk and server and network monitoring solution"

What do you like best about Spiceworks Cloud Help Desk? Easy setup of the Spiceworks server side software. The software is stable (minus the odd zombie process). Being able to monitor my servers and network in real time is a game changer! Having the Spiceworks user community is priceless and really helpful. Almost always there is a Spiceworks user out there with a great answer to some pretty highly technical and obscure questions. What do you dislike about Spiceworks Cloud Help Desk? The ...

"Spiceworks is a great Free and starter Helpdesk and server and network monitoring solution"

What do you like best about Spiceworks Cloud Help Desk? Easy setup of the Spiceworks server side software. The software is stable (minus the odd zombie process). Being able to monitor my servers and network in real time is a game changer! Having the Spiceworks user community is priceless and really helpful. Almost always there is a Spiceworks user out there with a great answer to some pretty highly technical and obscure questions. What do you dislike about Spiceworks Cloud Help Desk? The ...

"Spiceworks Help Desk - please submit a ticket!"

What do you like best about Spiceworks Cloud Help Desk? First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it became the GO TO application for day to day operations ..... the words are 'please submit a ticket' ... accessible from ANY device that is connected to the internet for both techs and end users. What do you dislike about Spiceworks Cloud Help ...