Spiceworks Help Desk Reviews in February 2025: User Ratings, Pros & Cons

"Great HelpDesk tools with very simple reporting ability"

What do you like best about Spiceworks Cloud Help Desk? I love that you can easily be switched from an unassigned ticket to your ticket and query and create a report quickly. I also love the Spiceworks community and available free webinars. What do you dislike about Spiceworks Cloud Help Desk? I wish Spiceworks would have a clickable history for theticket. For instance, an escalation monitoring, wherein you can see the number of times the ticket has been re-assigned, and changes of the ...

"Help Desk for school use"

What do you like best about Spiceworks Cloud Help Desk? It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets are easy and intuitive. Central admin users can create graphs and ticket logs. It included remote control support, making it easy to manage the user's computer if demanded. This software is handy when you have many users in your company. It helps a lot when attendance is needed as soon as possible. What do you dislike about ...

"Feature rich, needs better compatibility with modern browsers"

What do you like best about Spiceworks Cloud Help Desk? Great enterprise features like LDAP connection. Powerful rules to sort and organize tickets. Also has good asset management that can be linked to both users and tickets. What do you dislike about Spiceworks Cloud Help Desk? It seems to lack sufficient testing before being launched. It doesn't work well in some modern browsers and while not quite often, far too often for a premium product, it doesn't save changes you make causing a loss ...

"Feature rich, needs better compatibility with modern browsers"

What do you like best about Spiceworks Cloud Help Desk? Great enterprise features like LDAP connection. Powerful rules to sort and organize tickets. Also has good asset management that can be linked to both users and tickets. What do you dislike about Spiceworks Cloud Help Desk? It seems to lack sufficient testing before being launched. It doesn't work well in some modern browsers and while not quite often, far too often for a premium product, it doesn't save changes you make causing a loss ...

"Awesome Cloud Based Help Desk Application And It Is Free"

What do you like best about Spiceworks Cloud Help Desk? End Users are able to open up a help desk ticket by simply sending an email to our specific portal. The ticket gets routed to the Admin Console Portal and can be accepted, assigned fully worked updated, closed, and reopened. Simple and very effective. What do you dislike about Spiceworks Cloud Help Desk? I'm not sure if it's the browser that I am using or not, but I find that if you leave the portal open for over 10 minutes and you ...

"A User Friendly Help Desk System"

What do you like best about Spiceworks Cloud Help Desk? Spiceworks shows a header for each ticket for a quick glance to see topic, submitter, priority, and date which makes it easy to identify tickets which may belong to you. What do you dislike about Spiceworks Cloud Help Desk? There's no way to format text to call attention to specific things within a response. The ability to highlight, bold, or underline text would help make responses more clear. Recommendations to others considering ...

"A User Friendly Help Desk System"

What do you like best about Spiceworks Cloud Help Desk? Spiceworks shows a header for each ticket for a quick glance to see topic, submitter, priority, and date which makes it easy to identify tickets which may belong to you. What do you dislike about Spiceworks Cloud Help Desk? There's no way to format text to call attention to specific things within a response. The ability to highlight, bold, or underline text would help make responses more clear. Recommendations to others considering ...

"Great for inventory purposes"

What do you like best about Spiceworks Cloud Help Desk? I've always enjoyed using Spiceworks Help Desk, the web-based program was very easy to understand and use. the Community for support is superb as well with any questions I've had. What do you dislike about Spiceworks Cloud Help Desk? I didn't really find much I did not like about Spiceworks Help Desk, the only limitations i came across were do to my companies securities policies not letting me get a full network scan run. What problems ...

"Great for inventory purposes"

What do you like best about Spiceworks Cloud Help Desk? I've always enjoyed using Spiceworks Help Desk, the web-based program was very easy to understand and use. the Community for support is superb as well with any questions I've had. What do you dislike about Spiceworks Cloud Help Desk? I didn't really find much I did not like about Spiceworks Help Desk, the only limitations i came across were do to my companies securities policies not letting me get a full network scan run. What problems ...

"Darn good Help Desk Tool."

What do you like best about Spiceworks Cloud Help Desk? What I like about Spiceworks, is that for the budding IT company, it's a low cost solution. The fact that it's cloud based, with a large user forum, that literally spans the planet, is very nice. I can get help and feedback on issues I run into from different perspectives. I love the way you can configure email addresses to create ticket automatically. What do you dislike about Spiceworks Cloud Help Desk? Sometimes, of late, they have ...