SpiceCSM Engagement Suite Reviews in January 2025: User Ratings, Pros & Cons

"A Modern Tool for Engaging Customers Online"

What do you like best about SpiceCSM Engagement Suite? I like the effective features of SpiceCSM Engagement Suite. SpiceCSM Engagement Suite has been a reliable customer engagement tool. The ease of use of SpiceCSM Engagement Suite is impressive. It is easy to customize the features of SpiceCSM Engagement Suite. SpiceCSM Engagement Suite is brilliant and reliable to use. What do you dislike about SpiceCSM Engagement Suite? I am impressed by the ease of use of SpiceCSM Engagement ...

"Good platform just needs a few tweaks"

What do you like best about SpiceCSM Engagement Suite? So it's best attribute is the detailed variance is topics to gauge for engagement. The UI is good too and users like the format. What do you dislike about SpiceCSM Engagement Suite? There are a number of options that aren't as customizable as they are on other platforms and reporting isn't as robust as it could be. Recommendations to others considering SpiceCSM Engagement Suite: Solid platform but I would recommend making sure you chat ...

"Good program"

What do you like best about SpiceCSM Engagement Suite? Good for companies to use for help desk stuff. good way to answer questions from consumers and be able to provide any or all help to those in need What do you dislike about SpiceCSM Engagement Suite? There isn't anything to dislike it's a good one Recommendations to others considering SpiceCSM Engagement Suite: if you need a way to communicate with people in eed of help this is really helpful and great to use What problems is SpiceCSM ...

"Best product "

What do you like best about SpiceCSM Engagement Suite? Best product for analyzing solution for business What do you dislike about SpiceCSM Engagement Suite? Absolutely love all aspects of This product What problems is SpiceCSM Engagement Suite solving and how is that benefiting you? It has impacted my work and I’m more productive

"This has been a great tool for our customer service as well as the managment tools we've developed"

What do you like best about SpiceCSM Engagement Suite? The ability to ingest some data and combine with our ticketing within customer service to provide us with some point/click management tools that were very manual and not as robust in the past. What do you dislike about SpiceCSM Engagement Suite? There are some limitations on what we as the customer can easily do to manipulate a report within the database. It does however allow us the ability to export to manipulate. Recommendations to ...

"SpiceCSM is a good ticketing software."

What do you like best about SpiceCSM Engagement Suite? I like that we can add databases to the system for customer accounts. We also have access to modify processes as needed. What do you dislike about SpiceCSM Engagement Suite? There is not much that I truly dislike. Although it could be made easier to add additional users to the system. What problems is SpiceCSM Engagement Suite solving and how is that benefiting you? This is a good software since it allows for us and our partners to use ...

"Good product"

What do you like best about SpiceCSM Engagement Suite? The JavaScript node in the Editor module is very handy. What do you dislike about SpiceCSM Engagement Suite? The agent view feels outdated. Visuasl can use improvement and user experience. What problems is SpiceCSM Engagement Suite solving and how is that benefiting you? Efficiency and consistency.

"Great Customization Oppurtunities for clients"

What do you like best about SpiceCSM Engagement Suite? I really like the ability to create a unique end user experience by being able to have many different account configuration options. The tools that we have at our disposal help to set us apart from the competition. We are also able to make the system very intelligent which makes training new employees much faster to get them up to production standards. What do you dislike about SpiceCSM Engagement Suite? There are some things that it ...

"Great Product, Great Service"

What do you like best about SpiceCSM Engagement Suite? The product is extremely adaptive and customizable and the customer service is excellent. What do you dislike about SpiceCSM Engagement Suite? I wish there were more simplified business intelligence features, but I heard this is coming sometime in the future. Recommendations to others considering SpiceCSM Engagement Suite: This is a great product and if you take the time to learn it all it can do almost anything What problems is ...

"This has revolutionized our turn around time on our work!"

What do you like best about SpiceCSM Engagement Suite? The smoothness of the process and easy changes that can be made to adapt it to our needs. What do you dislike about SpiceCSM Engagement Suite? The learning curve or time the process editor can take. Recommendations to others considering SpiceCSM Engagement Suite: Just do it! Don't be on the fence, set up and let it make your life so much easier! What problems is SpiceCSM Engagement Suite solving and how is that benefiting you? Process ...