Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"Boosting Self-Service w/ Solvvy"

What do you like best? Working with the team at Solvvy, we've been able to enrich our using experience by offering better personalization, reporting, and self-service. Solvvy helps us free up agent time on questions that need an agent response, instead of answering basic questions.

"Gradual improvement in user self-service!"

What do you like best? Deflection to users to self-service and utilize the knowledge based tools provided (FAQ, Terms of Use) and currently at 30%, having recently checked. I also like that the data collected shows the most and least successful information that allows to celebrate the wins and make improvements where our knowledge base is weak.

"Excellent Support System for our Team"

What do you like best? Solvvy helps the flow of our customer experience survey, making it easier for both the front and back end. The self-service rate of our customers has grown tremendously through the use of Solvvy.

"Intuitive support tool for Customer Care department "

What do you like best? The interface in the back end is really intuitive and we get to see all main info needed on the same page. I also love the flexibility of the tool (chat or calls or emails depending on times of day). I love the clarity of the tool and how much clearer the contact flow is with Solvvy. I would definitely recommend it for a business! The fact of being able to train Solvvy also makes a huge difference as the tool is constantly being worked on and improving according to ...

"Amazing team offering a unique solution where they do most of the heavy lifting"

What do you like best? The team at Solvvy were able to help us rapidly spin up a proof on concept

"Great for driving self-service"

What do you like best? The insights to knowledge gaps in our FAQs What do you dislike?

"Solvvy deflects customer questions"

What do you like best? Solvvy forces customers to at least try and search for a solution themselves before contacting support

"Great, but can be better!"

What do you like best? The AI tool itself and the support we've gotten What do you dislike?

"Great Product, Support Needs Some Work"

What do you like best? The Solvvy product itself is great. We purchased the tool anticipating a 30% SSR and we are consistently hovering at a 58% SSR which is far and above what we expected. We're thrilled with the tool's performance.

"Solvvy is an overall strong, helpful tool!"

What do you like best? I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.