Solvvy Reviews in April 2025: User Ratings, Pros & Cons

"40% Resolution Rate, 20% the cost"

What do you like best? Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work together.

" A un-abrasive self help layer that keeps the Customer Experience high!"

What do you like best? The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

"So far, so good!"

What do you like best? I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer the questions at hand. I find this to be what makes the Solvvy widget most helpful!

"Right context of help based on the query"

What do you like best? Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

"Solvvy is an overall strong, helpful tool!"

What do you like best? I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

"45% Self -Service Rate - Happier team and happier customers"

What do you like best? It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already had answers to most of our frequently asked questions in our help content, but most users were not finding them on their own. We were fielding a high number of cases that we knew could be self-serviceable if we had ...

"Vital self-service tool backed by a responsive and supportive company"

What do you like best? We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor was the support of our CSM and Solvvy's developers. We had some specific requirements based on our own product's subscription levels and they were quick to work with one of our devs to architect a solution.

"Really Useful!"

What do you like best? Solvvy is good at indexing your content and making it easier for customers to find it.

"Essential tool for a great customer experience"

What do you like best? The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a robust Help site, the Solvvy training model uncovered dozens of surprising content gaps that customers were looking for which we hadn't found through Support to Analytics reports. Lastly, the Solvvy service Team is ...

"Smart, proactive support helping customers help themselves"

What do you like best? Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and the docs they are suggesting, giving us the opportunity to improve and do better for our customers, which is the ultimate #1 priority for Acuity Scheduling!