Solvvy Reviews in April 2025: User Ratings, Pros & Cons

"Cut down tickets by 30%"

What do you like best? Its so easy for customer to use, and for admins to use as well. Customers get the information they need, fast. Within a week of implementing it, we noticed a significant decrease of inquiries- all those questions with answers in our knowledge base were no longer being emailed/chatted in. The customer got their information fast, and the feedback it gives is great.

"Helping customers help themselves"

What do you like best? We're able to provide really high-impact service to people who really need our attention, while customers who want to help themselves can do it quickly without feeling like they're interacting with a robot.

"Solvvy helps my users self-serve, and get instant solutions to common problems. "

What do you like best? Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries.

"Small team needed a solution for the thousands of tickets coming in monthly"

What do you like best? The time and effort spent learning our business, our desired outcomes and ideal solution was apparent during the entire customer journey. The transition from our sales rep to our success manager was smooth.

"Solvvy is a game changer! "

What do you like best? The absolute best aspect of Solvvy is being able to help more people and have a wider impact while still having a smaller support team. With the sheer volume of tickets that we see on a daily basis, Solvvy has drastically reduced our team's workload, which allows us to focus more energy on being proactive vs reactive to our users. It's definitely helping us scale while we grow as a company!

"A game changer for self-service support, backed by an awesome team."

What do you like best? My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is reporting a 20% case deflection rate - which is truly incredible!

"Solvvy at Headspace"

What do you like best? Giving our members the opportunity to find the answers they are looking for quickly and on their own time without needing to wait for us.

"New Ticket Deflection Galore!"

What do you like best? Although we're a SaaS product that's fairly complex in nature, Solvvy has done a wonderful job at surfacing the most relevant Help Center content we've built to enable our users to have instant resolutions without having to contact our Support Team. The training process for coaching Solvvy is pretty fun. From a customer perspective, the best part is how it surfaces relevant content WITHIN a help center article to the user. Not just a headline or first portion of the ...

"Solvvy's strengths didn't reveal themselves until I put it into action"

What do you like best? While for sure a big benefit from Solvvy is helping us reduce the volume of incoming tickets, Solvvy has helped us set up crucial feedback loops within my CS team's processes that allow us to intelligently and efficiently identify knowledge gaps and add updates to our help center. The process of sitting down as a team and regularly training Solvvy helps us catch areas where we may not have adequate answers, and we note these so that we can appropriately update our HC.

"Solvvy as a case deflection tool that enables a great customer experience"

What do you like best? Solvvy has helped us deflect between 6%~10% of our cases over the last year. One of our main objectives has been to reduce customer’s effort as they are working on resolving an issue or a question, and we believe that Solvvy’s flow help us achieve this goal.