Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"Solvvy's strengths didn't reveal themselves until I put it into action"

What do you like best? While for sure a big benefit from Solvvy is helping us reduce the volume of incoming tickets, Solvvy has helped us set up crucial feedback loops within my CS team's processes that allow us to intelligently and efficiently identify knowledge gaps and add updates to our help center. The process of sitting down as a team and regularly training Solvvy helps us catch areas where we may not have adequate answers, and we note these so that we can appropriately update our HC.

"Solvvy as a case deflection tool that enables a great customer experience"

What do you like best? Solvvy has helped us deflect between 6%~10% of our cases over the last year. One of our main objectives has been to reduce customer’s effort as they are working on resolving an issue or a question, and we believe that Solvvy’s flow help us achieve this goal.

"40% Resolution Rate, 20% the cost"

What do you like best? Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work together.

"Vital self-service tool backed by a responsive and supportive company"

What do you like best? We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor was the support of our CSM and Solvvy's developers. We had some specific requirements based on our own product's subscription levels and they were quick to work with one of our devs to architect a solution.

"Solvvy is our first line of defense."

What do you like best? Solvvy allows our customers to find answers to their questions without having to talk to someone on our Support team. It accelerates our ability to service our customers in a timely and efficient manner. We consider Solvvy as a core pillar of our Customer Support offering.

"Helpful & Quick"

What do you like best about Zoom Virtual Agent? It provided useful sources for general information in a pinch. What do you dislike about Zoom Virtual Agent?

"Solvvy is helpful"

What do you like best about Zoom Virtual Agent? Solvvy has made a significant impact on how many tickets are self resolved by customers. In the event that the customer still needs assistance, Solvvy works with our CRM to be able to provide context on what the end user is reaching out about, before even talking to them!

"Solvvy is an good solution"

What do you like best about Zoom Virtual Agent? I enjoy the overall UI of solvvy. It integrates well into our site and looks great. The flow is simple and provides a great experience for our customers. We chose Solvvy over its competitors for that reason, and it's proved out.

"Senior Director Global Marketing and Customer Experience"

What do you like best about Zoom Virtual Agent? Consistently we have achieved a self-service rate of over 50% sometimes up to 60%+. Our customers are not asking simple questions that are repeated regularly either which is easy for a more basic bot to address. We're helping them set up smart products or providing answers to technical questions. Within the Solvvy modal, we can include GIFs or pictures created via a workflow or simply rely on natural language queries to bring information from ...

"Terrific experience"

What do you like best? The product keeps improving with great customer service. I love working with my representative from Solvvy and she's really diligent about finidng new ways that Solvvy can help enhance the customer support aspect of the business.