Solvvy Reviews in April 2025: User Ratings, Pros & Cons

"Solvvy is a wonderful operational tool backed by humans who listen! "

What do you like best? Ease of implementation. Simple interface with customers.

"Excellent way to increase self-service rate"

What do you like best? Solvvy's ability to crawl through our Knowledge Base and serve up specific passages within articles relating to the question entered in by the user is awesome. We no longer give a link to an entire article, it shows the actual relevant part.

"Forever changed the way we do business"

What do you like best? The best thing from Solvvy has been the ongoing support and trying to optimize the total experience. Some vendors are glad to take your money and never reach out. Solvvy on the other hand is consistently trying to find ways that we can improve our customer service and ways we can be more efficient. It has been remarkable.

"Solvvy Creates time for your agents"

What do you like best? Solvvy has been great in solving issues for our "low hanging fruit" customers allowing us to focus on those customers who need a little more involvement and time from our agents. It works 24/7 and can handle multiple customers at the same time while an agent can only focus on one customer at a time.

"Great Product, Support Needs Some Work"

What do you like best? The Solvvy product itself is great. We purchased the tool anticipating a 30% SSR and we are consistently hovering at a 58% SSR which is far and above what we expected. We're thrilled with the tool's performance.

"Must-have for Support Teams"

What do you like best? Solvvy is fancy yet easy, provides a ton of value for "forcing" users to self-serve before they contact CS/CX

"Cool first line of defense "

What do you like best? Solvvy is the first weapon in the fight for self service. And self service is beginning to be an important factor towards customer satisfaction - Solvvy also helps us understand which topics are more important to our customers, which gives us a good grasp over what we can additionally do to make them happy. Through reporting we can also calculate our ROI for the tool, which is great in terms of monitoring its performance.

"Solvvy was great at first but we've had a declining experience with them"

What do you like best? When we first implemented Solvvy we were able to control our own contact support form, and we did see a decent drop in easy incoming cases.

"Friendly service"

What do you like best? Easy to use interface, effective product, helpful staff What do you dislike?

"Connecting customers to the right resources"

What do you like best? The most helpful part of Solvvy is that it allows our customers to quickly be connected to the right resources, whether that resource is an answer from a Help Center article or a conversation with one of our support team members.