Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"Very good ticket deflection tool."

What do you like best? Easy to user dashboards & great tool for ticket deflection. Solvvy is a very big part of our everyday operations.

"Near-perfect solution for ticket reflection"

What do you like best? Easy to use for customers. Search accuracy is high. What do you dislike?

"Awesome tool to reduce service contacts"

What do you like best? The widget is very easy to get up and running out of the box and demonstrates value in reducing contacts through the dashboard.

"Solvvy Creates time for your agents"

What do you like best? Solvvy has been great in solving issues for our "low hanging fruit" customers allowing us to focus on those customers who need a little more involvement and time from our agents. It works 24/7 and can handle multiple customers at the same time while an agent can only focus on one customer at a time.

"Must-have for Support Teams"

What do you like best? Solvvy is fancy yet easy, provides a ton of value for "forcing" users to self-serve before they contact CS/CX

"Cool first line of defense "

What do you like best? Solvvy is the first weapon in the fight for self service. And self service is beginning to be an important factor towards customer satisfaction - Solvvy also helps us understand which topics are more important to our customers, which gives us a good grasp over what we can additionally do to make them happy. Through reporting we can also calculate our ROI for the tool, which is great in terms of monitoring its performance.

"Friendly service"

What do you like best? Easy to use interface, effective product, helpful staff What do you dislike?

"Solvvy helps my users self-serve, and get instant solutions to common problems. "

What do you like best? Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries.

"Solvvy at Headspace"

What do you like best? Giving our members the opportunity to find the answers they are looking for quickly and on their own time without needing to wait for us.

"New Ticket Deflection Galore!"

What do you like best? Although we're a SaaS product that's fairly complex in nature, Solvvy has done a wonderful job at surfacing the most relevant Help Center content we've built to enable our users to have instant resolutions without having to contact our Support Team. The training process for coaching Solvvy is pretty fun. From a customer perspective, the best part is how it surfaces relevant content WITHIN a help center article to the user. Not just a headline or first portion of the ...