Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"Game changing customer support!"

What do you like best about Zoom Virtual Agent? Workflows and smart suggestions completely change the game in terms of putting solutions right there for our customers. A customer can have a complex issue but find a solution/reach our agents without even having to type a thing. Dashboard provides great insights about our content without having to spend long period of time analyzing ourselves. Despite being in a completely different timezone to the support team, we always have support ...

"Great solution out of the box that's even better when customized."

What do you like best about Zoom Virtual Agent? Solvvy knows what they do well, and they capitalize on it. Some of their competitors had more features, but they all seemed half-baked. Solvvy's core offerings are well polished and highly effective at helping us achieve our self-service goals. We saw a significant increase in tickets in 2020 due to the pandemic. Solvvy was the #1 reason we stayed afloat and managed to keep our backlog in check.

"Robot efficiency meets human intuition"

What do you like best? Solvvy makes some of our most perplexing visibility issues go away. I love that I can see what a user is querying about, then know for sure if that helped, or if it didn't what ended up happening.

"Helpful dashboard insights and strong support from the Solvvy team!"

What do you like best? It's super helpful to view Solvvy insights by user type. With Solvvy integration at Rover, I can view insights by owner and sitter, which really helps me identify content gaps or opportunities to drive self service.

"Great Product!"

What do you like best? How easy it is to use! We've been using it at my current company for awhile now. It has seriously helped with our self service rate and helping us keep our members happy!

"Solvvy is like having another Support Rep!"

What do you like best? With Solvvy, our Customer Support team has seen a significant improvement in our customer self-service rate- and satisfying decrease of our ticket volume. We already had a fully fleshed-out, evolving/improving Help Center, but we just needed our customers to use it more effectively! Solvvy is bridging that gap, helping deflect over 20% of our tickets, as well as providing insights into how we can make our Help Center content even better and more friendly to customers. ...

"Adds a lot of value with pretty minimal effort onboarding. "

What do you like best? I think besides basic deflection of issues, I like that it adds so much value in terms of understanding what customers are asking and where your current are not finding answers.

"Great time using solvy"

What do you like best? What i find most helpful with solvy is the ease of service What do you dislike?

"Great tool, great partner"

What do you like best? Solvvy has been a key part of our strategy to enhance our self-service offerings and provide our customers with the most accurate answer to their question quickly and effectively.

"Great product for self service and channels steering"

What do you like best? Friendly, responsive implementation and sales team. The product helps customers self serve and reduced our phone call volume. The product allows us to divert customers to the most appropriate channel. For instance customers with urgent issues we can divert to phone, while customers with less urgent issues are forced to submit a webform.