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Showing 51-60 out of 96
KA
Khalid A
10/16/19
"Great product for self service and channels steering"
What do you like best? Friendly, responsive implementation and sales team. The product helps customers self serve and reduced our phone call volume. The product allows us to divert customers to the most appropriate channel. For instance customers with urgent issues we can divert to phone, while customers with less urgent issues are forced to submit a webform.
SR
Steven R
10/15/19
"A Great Tool, A Even Better Partner!"
What do you like best? I enjoy brainstorming with the team and overcoming customer challenges from an automation standpoint. Customers want immediate answers with little to no effort in receiving support. Solvvy gives you the best of both worlds.
UI
User in Financial Services
10/15/19
"Very good ticket deflection tool."
What do you like best? Easy to user dashboards & great tool for ticket deflection. Solvvy is a very big part of our everyday operations.
AC
Ashley C
10/11/19
"Solvvy is a Game Changer!"
What do you like best? Solvvy has enabled tremendous progress in helping customers get the information they need quickly and accurately - their search functionality is unmatched! In addition, the Solvvy team is reactive and helpful, ensuring that we have the best experience possible.
BM
Bernardine M
10/10/19
"AI making it easy "
What do you like best? Solvvy has helped deflect over 55% of cases. This has improved our customer effort exponentially.
VP
Vu P
10/10/19
"Near-perfect solution for ticket reflection"
What do you like best? Easy to use for customers. Search accuracy is high. What do you dislike?
AI
Administrator in Consumer Services
10/10/19
"Awesome tool to reduce service contacts"
What do you like best? The widget is very easy to get up and running out of the box and demonstrates value in reducing contacts through the dashboard.
RC
Ryan C
10/10/19
"Solvvy deflects customer questions"
What do you like best? Solvvy forces customers to at least try and search for a solution themselves before contacting support
JS
Jaydree S
10/10/19
"Great, but can be better!"
What do you like best? The AI tool itself and the support we've gotten What do you dislike?
AW
Alan W
10/08/19
"Forever changed the way we do business"
What do you like best? The best thing from Solvvy has been the ongoing support and trying to optimize the total experience. Some vendors are glad to take your money and never reach out. Solvvy on the other hand is consistently trying to find ways that we can improve our customer service and ways we can be more efficient. It has been remarkable.
