Solvvy Reviews in April 2025: User Ratings, Pros & Cons

"Excellent Support System for our Team"

What do you like best? Solvvy helps the flow of our customer experience survey, making it easier for both the front and back end. The self-service rate of our customers has grown tremendously through the use of Solvvy.

"Amazing team offering a unique solution where they do most of the heavy lifting"

What do you like best? The team at Solvvy were able to help us rapidly spin up a proof on concept

"Very easy A1"

What do you like best? Solvvy’s pretty easy to setup, and even easier to maintain What do you dislike?

"Solvvy is like having another Support Rep!"

What do you like best? With Solvvy, our Customer Support team has seen a significant improvement in our customer self-service rate- and satisfying decrease of our ticket volume. We already had a fully fleshed-out, evolving/improving Help Center, but we just needed our customers to use it more effectively! Solvvy is bridging that gap, helping deflect over 20% of our tickets, as well as providing insights into how we can make our Help Center content even better and more friendly to customers. ...

"Adds a lot of value with pretty minimal effort onboarding. "

What do you like best? I think besides basic deflection of issues, I like that it adds so much value in terms of understanding what customers are asking and where your current are not finding answers.

"Great for driving self-service"

What do you like best? The insights to knowledge gaps in our FAQs What do you dislike?

"A great solution for a growing customer base and team! "

What do you like best? What I like best about Solvvy is how easy it is to train. By spending only about 30 minutes a day training Solvvy, our organization is able to see our self-service rate steadily increase. Solvvy now helps our customers find answers to over half of their questions, so our team can grow in a healthy way and focus on providing the best service to our customers.

"Great time using solvy"

What do you like best? What i find most helpful with solvy is the ease of service What do you dislike?

"Recommend Solvvy "

What do you like best? Solvvy really cuts down on the number of tickets that have to flow through our agents. It not only helps with time, but with money. We are more effective as a Customer Service Team.

"Great tool, great partner"

What do you like best? Solvvy has been a key part of our strategy to enhance our self-service offerings and provide our customers with the most accurate answer to their question quickly and effectively.