Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"Smart, proactive support helping customers help themselves"

What do you like best? Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and the docs they are suggesting, giving us the opportunity to improve and do better for our customers, which is the ultimate #1 priority for Acuity Scheduling!

"Self-Service with Solvvy"

What do you like best? How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

"Improved CX and at-a-glance insights that help us reach our self-service goals"

What do you like best? Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable.

"An incredible solution for simply improving self serving"

What do you like best? Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

"AI for Customer Support that Works with You"

What do you like best? The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a great feedback loop of our Knowledge Base gaps so we can improve our knowledge base regularly. They are proven thought leaders in the Customer Experience space, hosting great webinars and CX networking events. Their ...

"25% Self Service Rate With Solvvy"

What do you like best? Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped improve our CSAT score by allowing customers to self-service. This means that we are able to respond to other customers much faster.

"Easy to use."

What do you like best about Zoom Virtual Agent? It's the best way to communicate with the co-workers. What do you dislike about Zoom Virtual Agent?

"An amazing team to work with!"

What do you like best about Zoom Virtual Agent? - The team is a great culture fit for us. Our sales representative (shoutout to John Edwards!) was amazing to work with and really went above and beyond for us during onboarding. Our CSM Kevin is great too, very knowledgeable, friendly, and always available to help.

"Excellent product with an even more excellenter team"

What do you like best about Zoom Virtual Agent? The team is super responsive in helping address questions and concerns. The team also feels nimble enough that challenging asks can still be addressed easily. The effectiveness of our implementation is also above and beyond even what Solvvy suggested we could achieve.

"Great user experience and helpful support"

What do you like best about Zoom Virtual Agent? The support team are incredibly helpful, but mostly, the updates and UX of Solvvy are a good way to improve our customer experience and reduce contact into our customer care teams. We also have a consistent update path with the Solvvy team and are always helped with best practice. For example, we are working on announcment posibilities at the moment and Carly, our representative has been great!