Solvvy Reviews in April 2025: User Ratings, Pros & Cons

"Changed customer service for us"

What do you like best about Zoom Virtual Agent? The best thing from Solvvy has been the ongoing support and trying to optimize the total experience. Some vendors are glad to take your money and never reach out. Solvvy, on the other hand, is consistently trying to find ways to improve our customer service and ways we can be more efficient. It has been remarkable.

"Game changing customer support!"

What do you like best about Zoom Virtual Agent? Workflows and smart suggestions completely change the game in terms of putting solutions right there for our customers. A customer can have a complex issue but find a solution/reach our agents without even having to type a thing. Dashboard provides great insights about our content without having to spend long period of time analyzing ourselves. Despite being in a completely different timezone to the support team, we always have support ...

"Great solution out of the box that's even better when customized."

What do you like best about Zoom Virtual Agent? Solvvy knows what they do well, and they capitalize on it. Some of their competitors had more features, but they all seemed half-baked. Solvvy's core offerings are well polished and highly effective at helping us achieve our self-service goals. We saw a significant increase in tickets in 2020 due to the pandemic. Solvvy was the #1 reason we stayed afloat and managed to keep our backlog in check.

"Terrific experience"

What do you like best? The product keeps improving with great customer service. I love working with my representative from Solvvy and she's really diligent about finidng new ways that Solvvy can help enhance the customer support aspect of the business.

"Robot efficiency meets human intuition"

What do you like best? Solvvy makes some of our most perplexing visibility issues go away. I love that I can see what a user is querying about, then know for sure if that helped, or if it didn't what ended up happening.

"Helpful dashboard insights and strong support from the Solvvy team!"

What do you like best? It's super helpful to view Solvvy insights by user type. With Solvvy integration at Rover, I can view insights by owner and sitter, which really helps me identify content gaps or opportunities to drive self service.

"Great Product!"

What do you like best? How easy it is to use! We've been using it at my current company for awhile now. It has seriously helped with our self service rate and helping us keep our members happy!

"Boosting Self-Service w/ Solvvy"

What do you like best? Working with the team at Solvvy, we've been able to enrich our using experience by offering better personalization, reporting, and self-service. Solvvy helps us free up agent time on questions that need an agent response, instead of answering basic questions.

"Gradual improvement in user self-service!"

What do you like best? Deflection to users to self-service and utilize the knowledge based tools provided (FAQ, Terms of Use) and currently at 30%, having recently checked. I also like that the data collected shows the most and least successful information that allows to celebrate the wins and make improvements where our knowledge base is weak.

"Excellent Support System for our Team"

What do you like best? Solvvy helps the flow of our customer experience survey, making it easier for both the front and back end. The self-service rate of our customers has grown tremendously through the use of Solvvy.