Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"Cut down tickets by 30%"

What do you like best? Its so easy for customer to use, and for admins to use as well. Customers get the information they need, fast. Within a week of implementing it, we noticed a significant decrease of inquiries- all those questions with answers in our knowledge base were no longer being emailed/chatted in. The customer got their information fast, and the feedback it gives is great.

"Helping customers help themselves"

What do you like best? We're able to provide really high-impact service to people who really need our attention, while customers who want to help themselves can do it quickly without feeling like they're interacting with a robot.

"Small team needed a solution for the thousands of tickets coming in monthly"

What do you like best? The time and effort spent learning our business, our desired outcomes and ideal solution was apparent during the entire customer journey. The transition from our sales rep to our success manager was smooth.

"Solvvy is a game changer! "

What do you like best? The absolute best aspect of Solvvy is being able to help more people and have a wider impact while still having a smaller support team. With the sheer volume of tickets that we see on a daily basis, Solvvy has drastically reduced our team's workload, which allows us to focus more energy on being proactive vs reactive to our users. It's definitely helping us scale while we grow as a company!

"A game changer for self-service support, backed by an awesome team."

What do you like best? My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is reporting a 20% case deflection rate - which is truly incredible!

" A un-abrasive self help layer that keeps the Customer Experience high!"

What do you like best? The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

"So far, so good!"

What do you like best? I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer the questions at hand. I find this to be what makes the Solvvy widget most helpful!

"Right context of help based on the query"

What do you like best? Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

"45% Self -Service Rate - Happier team and happier customers"

What do you like best? It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already had answers to most of our frequently asked questions in our help content, but most users were not finding them on their own. We were fielding a high number of cases that we knew could be self-serviceable if we had ...

"Essential tool for a great customer experience"

What do you like best? The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a robust Help site, the Solvvy training model uncovered dozens of surprising content gaps that customers were looking for which we hadn't found through Support to Analytics reports. Lastly, the Solvvy service Team is ...