Solvvy Reviews in January 2025: User Ratings, Pros & Cons

"One of the best AI chat bot in the market"

What do you like best about Zoom Virtual Agent? In our organization, we mostly use zoom for VoIP and scheduling the meeting. But few months back they started to use zoom virtual agent to interact with the customer side.

"Bridge of the human"

What do you like best about Zoom Virtual Agent? via zoom we can see the people with virtual and clear voice then able to connect with every urgent situation. So no hang and no issue to connect, great way to communicate the peopel.

"It was a refreshing experience."

What do you like best about Zoom Virtual Agent? It was a very refreshing experience for me. Nothing I have tried before. It's very convenient and eliminates time having to wait for a live agent to help you out

"An excellent tool for ticket deflection + customer insights"

What do you like best about Zoom Virtual Agent? We added Solvvy to our tech stack when our company was incredibly small, which allowed us to remain lean on headcount for our CX team, but still effectively handle our inbound volume. By deflecting questions from hitting our inbox before we ever had to have team-members handle them, we've saved thousands of dollars and hundreds of hours to keep a healthy response time and a smooth customer experience, as well as the added bonus of ...

"Solvvy is a fantastic self-service tool!"

What do you like best about Zoom Virtual Agent? Solvvy has allowed us to deflect between 20-40% of our ticket volume. They give us the tools to dig into our data and find where we can best help our customers to help themselves and identify places where our documentation may need improvement.

"A impressively consistent experience"

What do you like best about Zoom Virtual Agent? I like that the product is complex by nature (algoritham,always working and improving, etc. ) yet, the customer's experience is genuinely simple and easy to follow.

"Solvvy really works"

What do you like best about Zoom Virtual Agent? Solvvy makes it easy for customers who don't need to engage in a conversation with a live rep to find the answer they're looking for quickly. This frees our agents up to help the customers who really need their hands-on help. I was expecting there to be some pushback from customers but after over a year we haven't seen a single complaint.

"Great tool with great insights"

What do you like best about Zoom Virtual Agent? I love that Solvvy's goal is to assist customers in a way that makes sense and shows the correct information at the right time. We have had issues with bots and AI in the past. I love that Solvvy is so upfront about self-service.

"Best in Class Self Service Tool"

What do you like best about Zoom Virtual Agent? Ability to curate answers by utilizing FAQs, Website Info, Internal Docs, and Internal Knowledge base. It feels less robotic and more personal when answers are curated in such a format. Further integration abilities to show the most recent shipment status, order status, etc., make this tool very powerful.

"Changed customer service for us"

What do you like best about Zoom Virtual Agent? The best thing from Solvvy has been the ongoing support and trying to optimize the total experience. Some vendors are glad to take your money and never reach out. Solvvy, on the other hand, is consistently trying to find ways to improve our customer service and ways we can be more efficient. It has been remarkable.