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Showing 55-60 out of 96
JP
Jordan P
04/19/18
"Really Useful!"
What do you like best? Solvvy is good at indexing your content and making it easier for customers to find it.
AU
Anonymous User
02/24/22
"Great deflection tool"
What do you like best about Zoom Virtual Agent? Solvvy is intuitive and straightforward. The onboarding process was very seamless, and the team made us feel very supported throughout. Both the implementation and account management teams were very responsive to our questions.
LH
Lauren H
10/29/19
"Recommend Solvvy "
What do you like best? Solvvy really cuts down on the number of tickets that have to flow through our agents. It not only helps with time, but with money. We are more effective as a Customer Service Team.
AU
Anonymous User
05/30/23
"Comprehensive knowledge base to create and organize articles"
What do you like best about Zoom Virtual Agent? It offers automation and chatbot capabilities for deflection and instant resolutions, as well as analytics and insights for performance tracking and improvement.
CK
Colin K
11/24/21
"HelloFresh Benelux - CCM Review"
What do you like best about Zoom Virtual Agent? I like the interface of the tool itself. It looks friendly and complete. It's easy to navigate. I also like the way you can structure workflows in cards. The customer service also improved massively, and we're getting better and faster responses than ever before.
AI
Administrator in Marketing and Advertising
08/27/19
"Solvvy was great at first but we've had a declining experience with them"
What do you like best? When we first implemented Solvvy we were able to control our own contact support form, and we did see a decent drop in easy incoming cases.
