Solvvy Reviews in April 2025: User Ratings, Pros & Cons

"Self-Service with Solvvy"

What do you like best? How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

"Improved CX and at-a-glance insights that help us reach our self-service goals"

What do you like best? Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable.

"Solvvy is our first line of defense."

What do you like best? Solvvy allows our customers to find answers to their questions without having to talk to someone on our Support team. It accelerates our ability to service our customers in a timely and efficient manner. We consider Solvvy as a core pillar of our Customer Support offering.

"An incredible solution for simply improving self serving"

What do you like best? Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

"AI for Customer Support that Works with You"

What do you like best? The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a great feedback loop of our Knowledge Base gaps so we can improve our knowledge base regularly. They are proven thought leaders in the Customer Experience space, hosting great webinars and CX networking events. Their ...

"25% Self Service Rate With Solvvy"

What do you like best? Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped improve our CSAT score by allowing customers to self-service. This means that we are able to respond to other customers much faster.