SolarWinds Service Desk

Samanage Has Been A Godsend & Delight To Work With!

What do you like best? The ease and friendly navigating of things takes out a lot of stress from the job and enables you to just focus on what you need to accomplish and execute. Definitely a powerful tool in the work place What do you dislike? That I no longer get to work with the amazing people in the Samanage team! Recommendations to others considering the product: Give it a try and I guaranteed you will not be disappointing. It will be a wonderful tool for you and your ...

Clean, Organized, Powerful

What do you like best? The system itself is easy to setup and navigate through. It makes things very easy on the end user to help themselves or get a request over to TS. What do you dislike? I REALLY wish you could assign multiple Site Locations to a single KB article and Service Catalog as opposed to having to make multiple copies of the same item for each site. What problems are you solving with the product? What benefits have you realized? Getting the end user to ...

Integration Made Easy!

What do you like best? Solarwinds performs wonderfully with our Payroll system, our Intune process and our SSO (Okta). Solarwinds has been user-friendly and simple to organize. What do you dislike? I dislike the inability to re-structure the User-Portal. I wish I could adjust more of the cosmetic features What problems are you solving with the product? What benefits have you realized? Reporting is now much easier with Solarwinds! We also have seen the benefit of adding ...

totally like to use Samange

What do you like best? it is all web base, I can easily work at home without any VPN or remote access system. And it is very flexible to configure to fit our need What do you dislike? It will not save my last sorting column. For example I usually sort to see the latest incident, every time I close and open the web browser again, it will sort from the oldest incident on the top What problems are you solving with the product? What benefits have you realized? we are using it as ...

Great Product

What do you like best? Ease of use for end users and admins alike What do you dislike? Intermittent disconnects with the portal. What problems are you solving with the product? What benefits have you realized? Change management, ticketing system. Reporting.

Great service. Does just what I need it to.

What do you like best? It is easy to use and there is nothing complicated about it. Everything is straight forward and the support team is awesome! What do you dislike? I wish there would be more customization for us end users. Not sure if this is an administrator thing, but I would like to have the option to add my own categories and sub categories. Also I wish when users submit incidents, it automatically inputs their location and department. (Although this may be an ...

Great web interface.

What do you like best? Having the Service Desk tool in the cloud, accessible anywhere is a huge benefit. In addition, the mobile application is also a handy tool. What do you dislike? Reporting and charting tools could be improved. More options, better consistency, and better charts woudl be helpful. Recommendations to others considering the product: DB view connection would be very helpful. What problems are you solving with the product? What benefits have you realized? ...

Amazing and easy to use Service Desk solution!

What do you like best? Solarwinds Service Desk is a cloud based solution that requires no large up front investment to get it off the ground and running. What do you dislike? So many possibilities! With how well the functionality is designed and how easy the interface is to use, there really is many different ways to achieve the same goals! Going back to the trust ITIL framework and aid in choosing which methods work best. What problems are you solving with the product? What ...

I love this product

What do you like best? I like how easy the feel is to maneuver around the product. With up to date technology and simple terms it allows everyone to focus on their work instead of feeling their way around a tool that should make their job easier. This product is highly recommended by me and my team. What do you dislike? I wish it had a refresh option to not have to continually refresh the browser page. It also needs a computer asset refresh to be able to manually run on the whole ...

It Just Works

What do you like best? Samanage is the most intuitive and user-friendly platform I've used. It's also the most powerful, which makes the ease-of-use very impressive. What do you dislike? The documentation needs some work. This isn't a big deal, because the product itself isn't difficult to figure out. But it's the only drawback I can mention. Recommendations to others considering the product: Sign up for the trial and kick the tires. You'll see pretty quickly how easy the ...