SolarWinds Service Desk

Implementation was easy and support is excellent

What do you like best? The overall implementation was simple and support has been very engaging and helpful What do you dislike? The only thing I would say is the reporting needs to be better. I would like to see more of a dashboard reporting with more customization available to reporting Recommendations to others considering the product: It is recommended if you have not implemented a on-boarding and off-boarding process, implementing this process while rolling out the ...

I work Daily in the application and Love it

What do you like best? I love the solutions, how system automatically give possible solutions for the issues What do you dislike? How voicemail tickets come. I would love the system to prompt for the name then reason for the call What problems are you solving with the product? What benefits have you realized? We the product for all medical and technical issues our users are having. It allows a seamless communication

SolarWinds is awesome!

What do you like best? it is a very clean, easy to navigate tool. recommend to everyone. What do you dislike? nothing at this time, all the facets are great and i enjoy using it. What problems are you solving with the product? What benefits have you realized? documentation of incidients, much easier to remember stuff when it is written!

Very user friendly

What do you like best? There are multiple ways to filter incoming work orders making very easy to assign specific task to a specific team. This helps with accountability and streamlines the workflow. Also it is very easy to manage company inventory since the system is able to provide information on active and inactive devices assigned to specific users. In there is a company wide What do you dislike? The general work order page usually takes a little long to auto-refresh ...

easy to set up, easy to use

What do you like best? It feels like it is just right product for our environment. We did choose it over Jira helpdesk software What do you dislike? more flexibility on configuring helpdesk portal view, hire unnecessary menus What problems are you solving with the product? What benefits have you realized? keep track of system changes, incidents

Provide all the necessary tools to continuously monitor all aspects of my projects.

What do you like best? I will list the items; 1. Ability to monitor and keep track of each project as they come up. 2. Ability to add incidents on mobile phones as well as complete them on the job. 3. Ability to report on our incident closure rate as well as determine what was completed late. 4. The reporting tool is great allowing us to create reports and then default them on both the Desktop and Mobile phones and tablets 5. Ability to quickly create an incident ...

Integration of current Asset Management made Solar Winds SD a no brainer

What do you like best? We are currently leveraging the Solar Winds asset management (formerly called Samanage) and were looking to move away from an archaic Linux based help desk solution. We decided it made too much sense not to go with Solar Winds HD for it's web based availability and integration into our current systems. What do you dislike? Honestly, moving from another system into a new one has been a challenge for our boots on ground employees. Tough to change systems, but ...

Easy to use and most complete Help Desk package around!

What do you like best? Being able to program the automation of tasks of a Service Catalog. What do you dislike? In the setup portion searching for a user. The only way is to use filters, kinda of clunky. Recommendations to others considering the product: The best and most complete package that I have used. What problems are you solving with the product? What benefits have you realized? The users being able to track their own tickets

SolarWinds Service Desk

What do you like best? Easy of use, easy to setup, good implementation help. What do you dislike? Nothing yet, but being able to rebrand it more to better look like the organization would be ideal. Recommendations to others considering the product: Plan your setup before starting, it will save you time and allow for more training time instead of data gathering. What problems are you solving with the product? What benefits have you realized? Request organization, ...

Great Interface, Easy to Use

What do you like best? I like how easy it is to customize the solution. I like the mobile app. It is easy for both agents and end-users to use. What do you dislike? I haven't found any downsides yet. So far it is meeting our needs. What problems are you solving with the product? What benefits have you realized? We needed a service desk that was HIPAA and FERPA compliant. A solution that was easy to use and looked great