SolarWinds Service Desk Reviews in April 2025: User Ratings, Pros & Cons

A user of Solar Winds Samanage Service Desk

What do you like best? Ease of use and visibility. When setup to service your clients, it's a very easy to use ticketing system. Setup in almost a spreadsheet like view, tickets are easy to work with. What do you dislike? Some of the reporting needs to be easier. Recommendations to others considering the product: Great product for incident management. Easy to use and lots of reporting options including bar graph and pie charts. What problems are you solving with the ...

Easy to use Service Desk for IT Teams

What do you like best? Plenty of information available at my fingertips. What do you dislike? There can be inaccuracies due to the agent reporting old software What problems are you solving with the product? What benefits have you realized? Proper incident management. Benefits being better asset management.

The Best so far.

What do you like best? Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case. What do you dislike? Auto Refresh, it will help a lot. we are using 3rd party for the autorefresh. Yes, there's a notification that there's a new ticket but we still have to refresh in order to see it. Recommendations to others considering the product: Explore, There's a lot of features ...

Great Product, needs to branch out more

What do you like best? Service Desk has a service catalog that is so simple to setup, yet extremely effective. They also have one of the most responsive customer support teams I have been around. I have thrown a variety of questions at them and they have always answered me within minutes, regardless of the nature of question. They have been transparent and honest about their product and that has been super helpful in guiding my users to solutions What do you dislike? The reporting ...

SolarWinds Service Desk Initial Review

What do you like best? Easy to use interface. Quickly presents relevant information in a customizable fashion. What do you dislike? The menu system, going between the "setup" menu for global settings and other areas of the servicedesk are a bit confusing to me. What problems are you solving with the product? What benefits have you realized? A standardized change management system is something we never had in the company. We are communicating better and accomplishing more in ...

SolarWinds for optimal productivity and efficiency.

What do you like best? It is very good, it has given the possibility to monitor every IT management without exhausting people or intellectual resources very often. I can maintain a high margin of server development or incredible network performance. SolarWinds has optimal database performance. What do you dislike? SolarWinds has so far given a very important lesson for me, I definitely like the way it is built. Recommendations to others considering the product: It works very ...

SolarWinds Service Desk unified and cloud based solution

What do you like best? How easy and manageable it is, and the integrity it allows with various applications for better automation What do you dislike? Certain failures with the updates, improve some things but damage others What problems are you solving with the product? What benefits have you realized? No problem, it has simplified the flow of requirements with the creation of tickets, in addition to being very friendly

Great for MSP

What do you like best? Ease of use and email alerts- Easy setup- I love the alerts bout system performance-Antivirus and backups. Proactive instead of reactive is what I like and can address issues before the client even knows there are issues What do you dislike? Some checks are not removable-Can be too much info Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Monitoring servers and ...

SolarWinds Service Desk is the powerful IT management solution

What do you like best? This is the best tool I came so far, that has an ability to provide transparent help desk services to the customers that focus on the end user. I did not face any issue in its installation and their customers support is very cooperative too. It has empowered me to answer the individual questions and also I can better handle the tickets, which has organized the daily queries for me. It is really working well for the alignment of my business process through its ...

Advanced IT asset Management tool

What do you like best? This tool has helped me a lot in managing the technical issues that were related to my IT system in the organization. Through this software it is very easy for me to tackle and manage the unwanted incidents that could be a hurdle in the supply of continuous services to my customers. Through one channel now I can handle the working of the numerous desktops and through its features of employee service management, it has opened new ways for me to handle employs ...