SolarWinds Service Desk

SolarWinds for optimal productivity and efficiency.

What do you like best? It is very good, it has given the possibility to monitor every IT management without exhausting people or intellectual resources very often. I can maintain a high margin of server development or incredible network performance. SolarWinds has optimal database performance. What do you dislike? SolarWinds has so far given a very important lesson for me, I definitely like the way it is built. Recommendations to others considering the product: It works very ...

Great for MSP

What do you like best? Ease of use and email alerts- Easy setup- I love the alerts bout system performance-Antivirus and backups. Proactive instead of reactive is what I like and can address issues before the client even knows there are issues What do you dislike? Some checks are not removable-Can be too much info Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Monitoring servers and ...

New SolarWinds Service Desk User--Super Happy!

What do you like best? The efficiency this has brought to our team is fantastic. Quicker resolution times, customer responses, custom states, categories, forms, this all helps. Updating ticket status, category, assigned user can all be done from the Incident List page. Potential for growth. This is a very scalable software, that we eventually plan on bringing on several other departments to use for requests as well. Hosted product, so this does not take up any server space. ...

My Review

What do you like best? The product is very easy to use. We migrated from a very complex, antiquated, on-premise system. We were able to import the assets a and other items into SWSD. The interface is VERY customizable. We found that creating our custom forms, service catalog and change catalog was a straight forward process. We opted to standup different modules overtime to make the migration easier. What do you dislike? The process to import assets, hardware, and other items can ...

Its not just about Help Desk Tickets anymore, Get SolarWinds Service Desk to track your inventory!

What do you like best? I really like how easy it is to install, upgrade and manage. We are now taking advantage of the ability to track our assets, along with expiration dates, followed up with notification e-mails! This really is a phenomenal product, and it costs pennies to purchase and maintain! What do you dislike? I really don't have any negative point for this particular product. Solarwinds had taken the time to develop a great tool to assist the help desk function and ...

Excellent Service Desk Solution

What do you like best? The ease of use, the clean interface. The entire solution is very easy to get setup yet still has the ability to be complex for those who need it to be. Solarwinds Service Desk has a very intuitive automation system allowing vast control of every aspect of tickets, not to mention the control you can get with API use. By combining the internal automation and using API to setup custom automation through powershell, the system allows to you to control everything ...

SolarWind Review by Silvia B.

What do you like best? The most helpful for me is Asset tracking. Also, the easy set up for service desk incidents. What do you dislike? Confusing reports, creating reports, asset tracking. Recommendations to others considering the product: The best service desk system ever. What problems are you solving with the product? What benefits have you realized? We solve all service tickets through SolarWinds.

AWESOME service desk tool!

What do you like best? really simple to use for both agents and end-users, it has completely changed the way we work in the business and our efficiency rate compared to our old helpdesk products is unbelievable! we've been able to communicate and help our end users without any major issues during this lockdown of covid-19 and if we still had our old ticketing system, we would have failed miserably, have SolarWinds service has been a massive blessing in disguise in some ways and has been ...

Great system for handling most any IT support group need

What do you like best? I like the ability to track work requests at a granular level, receive notifications when customers have made updates, see when there are "unseen" updates, and the ability to build forms and workflows that match each type of work. What do you dislike? Incidents list items are not ordered consistently ; I'd really like the list to stay the same so that I'm not trying to search through it to find the grouping I want. Two features I'd like would tasks available ...

Solar Winds Service Desk Simplifies IT needs.

What do you like best? With Service Desk provides us the ability to keep track of user issue in an easy to use interface which also allows for easy creation of FAQs and a Solutions Database. Our users are able to submit incidents via email and are able to track submitted incidents in their own Service Desk portal. Overall, Service Desk is easy to use, provides many options, and has good reporting tools. We are able to easily manage submitted incidents, eliminate simple tasks, and resolve ...