SolarWinds RMM Reviews in April 2025: User Ratings, Pros & Cons

Who doesn't love data?

Full Featured RMM suite for MSPs

What do you like best? Excellent suite of tools, all managed under one dashboard: RMM, AV, Web Protection, Risk Intelligence, Patch Management, Application Control, Backup, and asset tracking What do you dislike? The only negative I've seen so far is that they are lacking the support for custom services that can be found in their on-prem based N-Central product Recommendations to others considering the product: Out of the big players out there, I've found their product line to be ...

Very helpful

What do you like best? I like that all our clients are on one dashboard with easy accesd What do you dislike? There are no downsides, nothing to dislike What problems are you solving with the product? What benefits have you realized? Internet Content filtering, remote support

Everything where you need it

What do you like best? Great interface, everything is where it needs to be, easy to understand. We've had some problem getting started but I like the way everything looks. We are rolling out everything this month with our first customers. We have only been an MSP for 5 months. What do you dislike? Not easy to configure, we have called and worked with the reps but they seem to be working with outdated information. I feel this has been resolved however and we are moving forward. What ...

Great Product

What do you like best? Ease of use / onboarding. Integration with other Services and Products. What do you dislike? Nothing really. Interface is a little laggy but has been getting better. Recommendations to others considering the product: Sign up for the trial and test on one customer. What problems are you solving with the product? What benefits have you realized? I've been able to completely rework my business practice. No more break/fix. Proactively service my client's ...

Great platform for managing thousands of endpoints

What do you like best? The power of custom scripts and automation allows us to fulfill all services are clients require. What do you dislike? Data exporting and custom reporting are lacking. Search speed is excellent, but north pane filters lack custom, asset, and unique identifying data. Duplicate PC names should be allowed under each site, as each site might not necessary reflect one customer location. What problems are you solving with the product? What benefits have you realized? ...

Great

What do you like best? Its a easy to setup and easy to use system, It is able to monitor and manage workstations and servers and I use it everywork day. What do you dislike? At times it is slow or it has stale information but 9 times out of 10 it works great. The only other issue is when the devices are not checking into the dashboard itself even though it reads as they are. What problems are you solving with the product? What benefits have you realized? We are solving problems ...

All the pieces you need

What do you like best? The RMM product is by the best MSP platform I have used. It has the pieces I need for my customers and they are always looking for ways to improve. They not only improve the existing offerings, but they also innovate and add new products continually. What do you dislike? There's really not much to dislike. I guess if I had to pick something I'd say they sometimes need to bring new offerings into the RMM dashboard a little faster so we can get back to a single ...

Has revolutionised my business!

What do you like best? It's a swiss army knife of tools that I can use to add value to our clients businesses and integrates well with loads of partners so I am very happy with Solarwinds. What do you dislike? There is not much best practice support for onboarding in NZ but we did sign on back in 2013 so things may have changed? What problems are you solving with the product? What benefits have you realized? I am literally lost without it, we find managing clients without it a ...

Good product overall with some missing functionality

What do you like best? Very easy to install and use. Offers some fantastic options for background and silent functionality. Dashboard is very easy to use. What do you dislike? Some integration with third party applications are a bit spotty. Automation is difficult to implement. What problems are you solving with the product? What benefits have you realized? It has helped us to be able to service clients all across the US.