SolarWinds RMM Reviews in March 2025: User Ratings, Pros & Cons

Amazingly great resource.

PROS & CONS What are the best aspects of this product? It gives us better opportunities to serve people in a manner that they expect and deserve. We were able to simplify complex workflows, and all employees are happy about these changes. What aspects are problematic or could work better? I think that they should tone down in sending us alerts for non-urgent matters. I find it distracting to see alarms blinking on the interface. It affects our workflow by slowing us down, which is ...

Good to have RMM by our side to keep us updated always.

PROS & CONS What are the best aspects of this product? It comes with an excellent set of tools that can help you do your job better. It comes with features that protect our business from prying eyes and malware infection. What aspects are problematic or could work better? Customer service is excellent in terms of professionalism. But honestly, they need more training in troubleshooting certain features, which can be quite frustrating if left unresolved. What specific problems in your ...

I am delighted with what the product can bring to the table. It comes with awesome features and excellent after-sales support. For me, those things matter a lot.

PROS & CONS What are the best aspects of this product? The software is known for being versatile in terms of features and functionality. It allows you to monitor all network activities from a remote device, including a cellphone, so you have real-time visibility on updates and issues about to happen. Solar Winds RMM is compatible with almost any device that could connect to the Internet to use it even if we are out of the office. Also, it is capable of supporting more than ten computers) ...

SolarWinds RMM is indeed a total package.

PROS & CONS What are the best aspects of this product? It gives us a bird's-eye view of all our computers and their current status. We get to troubleshoot most issues without the need to physically touch or login into the computer. What aspects are problematic or could work better? There are more things that I like about this product because it helps us monitor all devices in a remote setting. It's easy for us to look into all user information by logging in to one specific system. What ...

A tool that helps you manage and address multiple issues in advance.

PROS & CONS What are the best aspects of this product? We feel more confident in serving our clients and meeting deadlines in advance. Thanks to the power of automation for making this possible. What aspects are problematic or could work better? There are several things that I want to point out that needs to be improved based on my observations. Number one is the reporting features, which are so difficult to use. We tried to collect and export pertinent information that includes our ...

Solarwinds RMM - An Amazing Tool for MSPs and IT pros alike.

What do you like best? The ease of use, full functionality, reliability and excellent support. Solarwinds RMM gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points. What do you dislike? The reporting piece could use some improvement. The reporting is acceptable, but not amazing. With how great the software as a whole is, we were let down on the ...

A happy customer and user of SolarWinds RMM software. Great software with even better support.

What do you like best? The SolarWinds Remote Management & Monitoring software package offers us a wide assortment of tools at our disposal while not being tied down to one PC. We are free to log in to the interface anywhere their is an internet connection. Installation of the package can be pushed out to all machines connected to the domain via group policies. The MSP Institute offers work at your own pace training for more than just the product. Need marketing help, how about sales help? ...

SolarWindss RMM

What do you like best? The UI makes it easy to see status of systems and identify any alerts easily. What do you dislike? SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. Recommendations to others considering the product: Plan out the deployment carefully when on-boarding. Setup the monitoring templates in advance to make installs easier. What problems are you solving with the product? What benefits have you ...

Growing MSP

What do you like best? Ease of use and easily accessible reports What do you dislike? A little bit of a learning curve for new techs. Recommendations to others considering the product: Industry standard software, no need to go anywhere else. What problems are you solving with the product? What benefits have you realized? Keeping my customers up to date and efficient. Easily retain recuring revenue.

Great All-in-one tool.

What do you like best? It shows all network computers in one location and allows remote connection along with inventory reports and much more. What do you dislike? Not much, it gives great information about what devices OS's are, security information along with how long they have been offline. What problems are you solving with the product? What benefits have you realized? All-in-one asset management.