SolarWinds RMM

Great All-in-one tool.

What do you like best? It shows all network computers in one location and allows remote connection along with inventory reports and much more. What do you dislike? Not much, it gives great information about what devices OS's are, security information along with how long they have been offline. What problems are you solving with the product? What benefits have you realized? All-in-one asset management.

Great Product

What do you like best? Ease of use / onboarding. Integration with other Services and Products. What do you dislike? Nothing really. Interface is a little laggy but has been getting better. Recommendations to others considering the product: Sign up for the trial and test on one customer. What problems are you solving with the product? What benefits have you realized? I've been able to completely rework my business practice. No more break/fix. Proactively service my client's ...

Great RMM

What do you like best? Using SolarWinds RMM tools allow us to better server our clients and have faster turn around. Using scripts allows us to automate simple tasks to keep our techs freed up. What do you dislike? I am not fond of having a red alert on the main page showing there is an issue even if it isn't critical. Customers can get confused easily by this when running reports. What problems are you solving with the product? What benefits have you realized? Patch management ...

Great

What do you like best? Its a easy to setup and easy to use system, It is able to monitor and manage workstations and servers and I use it everywork day. What do you dislike? At times it is slow or it has stale information but 9 times out of 10 it works great. The only other issue is when the devices are not checking into the dashboard itself even though it reads as they are. What problems are you solving with the product? What benefits have you realized? We are solving problems ...

All the pieces you need

What do you like best? The RMM product is by the best MSP platform I have used. It has the pieces I need for my customers and they are always looking for ways to improve. They not only improve the existing offerings, but they also innovate and add new products continually. What do you dislike? There's really not much to dislike. I guess if I had to pick something I'd say they sometimes need to bring new offerings into the RMM dashboard a little faster so we can get back to a single ...

RMM is the basis for scale and growth!

What do you like best? Simplicity, standardization in a single console we have the vision of everything besides speeding the service and the answer to any anomaly. Today I can't imagine my company without RMM. What do you dislike? There is nothing I dislike about this product. What problems are you solving with the product? What benefits have you realized? Patch management, previous management was completely reactive. and remote background access has already saved our lives.

One of my favorite tools to use in IT

What do you like best? Ease of use, install, support, etc. It is the most overall useful tool I use. What do you dislike? Online support is not good. They tend to tell me that things are not possible, but then I call the support line and they tell me it is actually possible. I don't like that Autodesk is not supported in patch management. What problems are you solving with the product? What benefits have you realized? The org I work for has been able to take on clients all over ...

Solarwinds has enabled us to greatly minimize on-premise time.

What do you like best? All clients and assets at our fingertips in the dashboard. I love all of the tools available and how they are integrated into one system. The checks allow us to instantly see the general health of the assets. What do you dislike? The biggest downside I've come across has been formatting issues with windows on the dashboard. I also wish the app had some more capability. What problems are you solving with the product? What benefits have you realized? We've ...

Excellent product enables high efficiencies

What do you like best? being able to do so much via single pane of glass. What do you dislike? agents frequently stopping requiring manual interjection. What problems are you solving with the product? What benefits have you realized? enabling my technicians to be as efficient resolving tickets and proactively monitoring end points.

RMM Melhor membro da equipe

What do you like best? O RMM e o maior aliado dos empreendedores de Tecnologia, mantem o ambiente dos clientes atualizados e monitorados 24x7 - Melhor membro do time Witec! What do you dislike? The biggest problem is price in Dollar in Brazil. And the second, the problem to store a history about the computers What problems are you solving with the product? What benefits have you realized? Provide help to maintance the customers protect with last updates