SolarWinds RMM Reviews in April 2025: User Ratings, Pros & Cons

Decent product but some rough spots

What do you like best? I appreciated the no minimum up front pricing. What do you dislike? Adding a dashboard fee later felt disingenuous. Recommendations to others considering the product Do your due diligence. What business problems are you solving with the product? What benefits have you realized? Monitoring and maintenance of your covered devices was easy to set up.

IT MSP - Used for 5 years - Keeps Getting Better

What do you like best? The breadth of features in a single point of managment What do you dislike? Mobile managment and integration for 3rd party platforms is weak. Device usage reporting ( like www.activtrak.com would be excellent. What business problems are you solving with the product? What benefits have you realized? Consolidated management of resources and simpler deployment

Great first RMM tool

What do you like best? I love the remote support, the ease of setting up the different backup solutions, and the central av What do you dislike? Checks that don't clear for no apparent reason, unclear error messages Recommendations to others considering the product Great first tool to really scale with a growing business What business problems are you solving with the product? What benefits have you realized? How to run defrag on every computer at once with a few clicks ;^ How to use ...

A fully functioning RMM tool

What do you like best? The Remote connection software is very good, allowing responsive connections to deal with update alerts. What do you dislike? The complexity of the solution can be daunting. Recommendations to others considering the product You need to put the time into setting up the solution, but probably worth it if you do. What business problems are you solving with the product? What benefits have you realized? The solution is helping me begin the transition from break fix to ...

Good software solution for remote monitoring and inventory management

What do you like best? Intuitive interface. Easy to navigate and organize clients and clients. Nice easy view of all inventory to compare information and specifications. Great hardware monitoring for servers. What do you dislike? Lack of built-in features to better automate scripts and tasks. Culture of software does not have community sharing scripts and other helpful items. Recommendations to others considering the product Good tool for basic monitoring and automation, but not the best ...

Good product that is constantly improving.

What do you like best? Great UI to centrally manage all desktop and server devices. What do you dislike? I dislike the patching interface as it's slow and clunky. Recommendations to others considering the product LabTech What business problems are you solving with the product? What benefits have you realized? We are realized the potential that a RMM platform has on businesses.

N-Central

What do you like best? Solar-winds & N able Have allowed us to really keep track of our clients, their PCs , Big client contracts, and keep them separate, It allows for a lot of organization in that sense, and also allows us to remote in to systems if we need to do maintenance. We have a lot of residential & commercial clients to keep track of. What do you dislike? We havent had any issues with ncentral at all as of yet. The interface is a little ugly for me, but I am of design ...

NCentral is very helpful.

What do you like best? The direct support tools are great for doing tasks while people are signed in What do you dislike? Don't dislike anything in particular. Recommendations to others considering the product Recent updates have added great direct support options to make supporting customers so much easier and quicker. What business problems are you solving with the product? What benefits have you realized? We do IT support for a number of clients remotely and it allows us to support ...