SolarWinds RMM Reviews in April 2025: User Ratings, Pros & Cons

Serviceable entry RMM for MSPs

What do you like best? The best part of Solarwinds MSP RMM is that it does a fairly good job of being ready to go out of the box. There isn't a great deal of tweaking required like some other RMM solutions require. Likewise, the interface is layed out pretty well and you can easily see computers under management. What do you dislike? Some of the checks don't work, they can mysteriously break even on a system fresh out of the box, the vulnerability scan being the biggest offender. It also ...

Perfect management console for decentralized assets and locations.

What do you like best? Besides the standard monitoring, alert and remote desktop the feature a like the most is remote cmd with process and service control and remote scripts that allow for task to be done without interacting with user desktop. What do you dislike? The replacement of the TeamViewer as in-band solution to their own - MSP Anywhere, which moved TV to a-la-carte pricing. While the MSP is getting updated, it is still inferior to TV and has forced us to incur larger fees per ...

Single point of management

What do you like best? I like that Solarwinds provides me with an easily accessible cloud management portal to manage all of my end point devices and to allow me to add and remove features from clients. What do you dislike? I dislike that I have an on going billing issue which neither billing or my account rep has any ability to fix. Recommendations to others considering the product Try before you buy! What business problems are you solving with the product? What benefits have you ...

Very good RMM tool

What do you like best? Single pane of glass for everything. Able to see customers grouped in one column. What do you dislike? Probably getting to the correct help for certain Microsoft updates. Recommendations to others considering the product None What business problems are you solving with the product? What benefits have you realized? Do not have to go out on-site as much.

Best move we have made in the last 10 years.

What do you like best? SolarWinds MSP allows us to provide better service to more clients in a timely and efficient manner. What do you dislike? Wish I could better control Managed Backup costs. Recommendations to others considering the product Lower the cost on Managed Backup What business problems are you solving with the product? What benefits have you realized? Quick response time for most IT issues.

A single pane of glass

What do you like best? All products are controlled from a single pane of glass allowing a no additional logins being required What do you dislike? When you want to make custom scripts to use in the dashboard they need to be created in a separate app Recommendations to others considering the product You need to install all the apps to get the most out of the product What business problems are you solving with the product? What benefits have you realized? The completed security and ...

Review of SolarWindws MSP

What do you like best? Patch Management: Ease of deploying agents; patch management relatively simple. Monitoring: Day to day monitoring seems to be relatively easy. Remote restart: works well enough Remote command prompt is very handy What do you dislike? Tech Support: Tech Support response time since Solarwinds purchased company. It can take a day for tech support to reply and then I become NOT available. Remote Support: The remote control (MSP Anywhere program is definitely not ...

Solarwind MSP platform: Great for small MSPs.

What do you like best? Relatively easy setup Integration with Solarwinds Simple service desk (maxdesk Low cost of adding incremental services Good community support via linked discussion groups What do you dislike? Problems with patching crop up from time to time and take a while to be solved Recommendations to others considering the product SImple integrated solution for tieing monitoring to a service desk without massive investment or costs What business problems are you solving ...

It gets the job done

What do you like best? One interface and simple pricing......... What do you dislike? No marketing or coaching help. Onboarding is very weak. Ongoing account management support is lacking Recommendations to others considering the product na What business problems are you solving with the product? What benefits have you realized? remote monitoring and AV

Simple yet powerful

What do you like best? Easy to use and still have powerful tools at your disposal. Being web-based allows me to be onsite and still see what is happening across my entire client base. Most of my clients are medical and having a BAA signed to ensure HIPAA compliance has been a huge plus and even a selling point with some prospects. What do you dislike? The time it takes for scripts or checks to run from when they're activated in the dashboard to actually run on the endpoint takes more time ...