SolarWinds RMM Reviews in January 2025: User Ratings, Pros & Cons

Good to have RMM by our side to keep us updated always.

PROS & CONS What are the best aspects of this product? It comes with an excellent set of tools that can help you do your job better. It comes with features that protect our business from prying eyes and malware infection. What aspects are problematic or could work better? Customer service is excellent in terms of professionalism. But honestly, they need more training in troubleshooting certain features, which can be quite frustrating if left unresolved. What specific problems in your ...

Amazingly great resource.

PROS & CONS What are the best aspects of this product? It gives us better opportunities to serve people in a manner that they expect and deserve. We were able to simplify complex workflows, and all employees are happy about these changes. What aspects are problematic or could work better? I think that they should tone down in sending us alerts for non-urgent matters. I find it distracting to see alarms blinking on the interface. It affects our workflow by slowing us down, which is ...

It comes with so many impressive things, but it's not easy to learn how it works.

PROS & CONS What are the best aspects of this product? One look into the portal, and you will see everything that you need. The settings are so flexible, and integration with other tools works perfectly fine. What aspects are problematic or could work better? There needs to have a major improvement in terms of clarity in structure and policies. It can sometimes be complicated to understand how the program works, making it more difficult to scale. What specific problems in your company ...

This product is known for doing an excellent job in terms of scalability.

PROS & CONS What are the best aspects of this product? No need to think out of the box for complete solutions on difficult workflows. SolarWinds comes with the exact tools that you need to enhance customer service. RMM is there to take your business up to the next level. What aspects are problematic or could work better? Nothing at all. I think that RMM offers a lot of promise to new and upcoming companies. What specific problems in your company were solved by this product? Proactive ...

It's a perfect product that's worth recommending to others out there.

PROS & CONS What are the best aspects of this product? Some people say that the learning curve was steep, but we were all surprised that we could learn so much in a day's worth of training. Yes, there may be some minor issues along the way, but this does not stop RMM from performing its tasks. It's a good thing that we can always call customer service for any help and assistance that we need. With SolarWinds, we get to be on top of things, no matter how challenging the circumstances may ...

Best user experience we ever had.

PROS & CONS What are the best aspects of this product? Setting up the app was relatively fast and convenient for us. Anyone can follow the instructions and use them to check ongoing network activities and issues. What aspects are problematic or could work better? Latency issues happen from time to time. They say that it's normal, but we always hope for a faster system that doesn't lag at all. The dashboard should also accurately determine what devices/PCs are currently in use or not ...

Fewer downtimes are now anticipated with the help of Solarwinds RMM.

PROS & CONS What are the best aspects of this product? It's great to have a dashboard that pretty much provides you with everything you need for things to run smoothly. We do scheduled checks and maintenance to all our computers to prevent lags and outages. What aspects are problematic or could work better? I have noticed that the app is having trouble working with windows based apps. Apparently, I could not troubleshoot these issues independently, so I needed to reach support for help. ...

I am delighted with what the product can bring to the table. It comes with awesome features and excellent after-sales support. For me, those things matter a lot.

PROS & CONS What are the best aspects of this product? The software is known for being versatile in terms of features and functionality. It allows you to monitor all network activities from a remote device, including a cellphone, so you have real-time visibility on updates and issues about to happen. Solar Winds RMM is compatible with almost any device that could connect to the Internet to use it even if we are out of the office. Also, it is capable of supporting more than ten computers) ...

This is just perfect for the company.

PROS & CONS What are the best aspects of this product? This platform is indeed very competitive in terms of features. We can really brag about something because it helps us solve tons of issues for our clients. I appreciate that the team behind RMM is continuously working extra hard to improve on their shortcomings. What aspects are problematic or could work better? I do not have much to dislike about the product because it has proven its worth in our company. But if something needs to ...

Solarwinds is a reliable tool that every company should have. It helps us manage our IT issues a lot better than before.

PROS & CONS What are the best aspects of this product? The learning process was shorter than we expected because of the amount of support we are getting from the RMM team. I love how easy it is to set up the program, and in just a few minutes, we can take advantage of all its features that have been meant to improve the business. What aspects are problematic or could work better? It isn't easy to get accurate reports using the system. I want to run it a few times a week to check for any ...