SocketLabs Reviews in March 2025: User Ratings, Pros & Cons

My company has used SocketLabs for half a decade!

What do you like best? The product works as expected, we have been able to leverage the software as our main SMTP sending system which allows us to work on our core product offerings. What do you dislike? Currently nothing, the product and the staff are great to deal with! What problems are you solving with the product? What benefits have you realized? We enabled smarter email branding and analytics.

Fantastic SMTP delivery service

What do you like best? Easy to implement SMTP delivery service. Strong deliverability, customer support and a sleek analytics interface. The service is priced competitively as well. What do you dislike? No complaints as of yet with Socketlabs. Recommendations to others considering the product: I highly recommend socketlabs to any mailer looking for a strong SMTP delivery service. What problems are you solving with the product? What benefits have you realized? We ...

Outstanding Product and Service

What do you like best? SocketLabs platform is highly agile and easy to use. With their product we have been able to overcome multiple email delivery issues all while simplifying and unifying our email delivery services. The flexibility in account management and their systems allows for a multitude of configurations we are able to leverage. From their API to their simple SMTP connection we are able to fill the needs of our entire user based with one product. Couple that with an extremely ...

I use SocketLabs to send out every-other-week emails to 10,000 alumni

I have been sending out every-other-week emails to a high school alumni database that has a little over 10,000 addresses, and it is VERY easy to do using SocketLabs. Essentially I take a previous email I sent out, copy it, and then re-do it so that it meets my needs. Highlighting the posting of internet addresses and email addresses is quite easy. And the finished product always looks very professional. I would highly recommend anyone using SocketLabs if they are sending out mass emails to ...

No out of hours support

Until an hour ago i’d have given SocketLabs 5 stars. However they have suspended our server for high spam content, when the same email has been sent out over the past 2weeks 7,000 times. They have also suspended over the weekend when no support is on until Monday afternoon as they are an American company. No weekend support despite their website stating 24/7 support.

Postmaster is out of a job!

What do you like best? SocketLabs is relatively easy to set up the basic functions - However within minutes of creating my account I was contacted by a SocketLabs expert (Eric) who gave me some extra hints and tips which were specific to what my issues were. What do I like the best? SocketLabs have solved my problems! What do you dislike? It's a little clunky to set up - I'm not I.T minded and the language is foreign to me. But a quick guide from SocketLabs consultant and their ...

SocketLabs - a robust and affordable email marketing system.

Our company have used MailChimp and Constant Contact for our previous email campaigns. Though those products are good, they are just very expensive. We came across SocketLabs and we do not even look back. The services SocketLabs' offers are sufficient to getting the job done at a very reasonable price. Looking for an alternative to the others. Our company recommends you look at SocketLabs first.

SocketLabs works just fine for us

SocketLabs works just fine for us. We are an extremely low volume user of the service, we use the SMTP service to send alarms from our townhome rental 1800 miles away. We have used the service for the last few years and find it dependable with little or no down time. Works perfect without a lot of overhead and "spying" like using gmail or yahoo to do the same thing. Great service!

Excellent service

Excellent service We have been using SocketLabs API's for sending our email, for years now, never had any issues.

We have used SocketLabs facilities in a non-conventional way

We have used SocketLabs facilities in perhaps a non-conventional way and have been very satisfied with the service. The only issue we have had is that some of the devices do not work with the SMTP server for some unknown reason. We use SocketLabs SMTP service to send alarms and status of equipment in the field to those that need to know. In years gone by this was simple to do with virtually any SMTP server you had a relationship with and some even that you did not. This is no longer the ...